Amber Jones

Provide accessible communication services for Deaf, Hard of Hearing, and DeafBlind individuals. Adapt communication methods to meet diverse learning and communication needs. Facilitate understanding between clients, healthcare providers, educators, and community organizations.

Communication Access / Protactile Interpreter at Deaf and Hard of Hearing Services (2025-09 – Present)

• Provide accessible communication services for Deaf, Hard of Hearing, and DeafBlind individuals.
• Adapt communication methods to meet diverse learning and communication needs.
• Facilitate understanding between clients, healthcare providers, educators, and community organizations.
• Support accessibility, inclusion, and fair access to information.
• Maintain confidentiality while working with sensitive information and records.

Email Support Representative at Tradewinds Services Inc (2025-09 – 2026-05)

• Responded to customer inquiries through email, chat, and phone support.
• Helped customers with account questions, service issues, and general requests.
• Documented customer interactions and updates in CRM systems.
• Tracked customer concerns and provided follow-up when needed.
• Maintained professionalism while handling confidential information.

Food Service / Customer Service Associate at Veterans Canteen Service (Veterans Affairs) (2023-09 – 2025-06)

• Prepared and served fresh food and beverages according to recipes and quality standards.
• Provided friendly, professional customer service to veterans, visitors, and hospital staff.
• Operated cash register and processed customer transactions accurately.
• Maintained a clean, organized, and sanitary food preparation and dining area in compliance with food safety regulations.
• Restocked food, beverages, and supplies to ensure efficient daily operations.
• Worked effectively in a fast-paced healthcare environment while delivering prompt service and keeping high customer satisfaction.

Technical Support / Data Entry Associate at Rochester Institute of Technology (2020-06 – 2020-07)

• Edited one-on-one Zoom interview videos featuring incoming students for the Explore Your Future program.
• Created engaging social media content, including photos, videos, graphics, and promotional materials.
• Designed event flyers and digital content to promote campus programs and student life.
• Helped manage social media accounts by creating and publishing content.
• Collaborated with the Student Life and Marketing/Communication teams to support outreach and student engagement.

High School Diploma (2016)

Laboratory Science Technology – Rochester Institute of Technology (2019-01 – 2020-12)