Communication Access / Protactile Interpreter at Deaf and Hard of Hearing Services (2025-09 – Present)
- Provide accessible communication services for Deaf, Hard of Hearing, and DeafBlind individuals.
- Adapt communication methods to meet diverse learning and communication needs.
- Facilitate understanding between clients, healthcare providers, educators, and community organizations.
- Support accessibility, inclusion, and fair access to information.
- Maintain confidentiality while working with sensitive information and records.
Email Support Representative at Tradewinds Services Inc (2025-09 – 2026-05)
- Responded to customer inquiries through email, chat, and phone support.
- Helped customers with account questions, service issues, and general requests.
- Documented customer interactions and updates in CRM systems.
- Tracked customer concerns and provided follow-up when needed.
- Maintained professionalism while handling confidential information.
Food Service / Customer Service Associate at Veterans Canteen Service (Veterans Affairs) (2023-09 – 2025-06)
- Prepared and served fresh food and beverages according to recipes and quality standards.
- Provided friendly, professional customer service to veterans, visitors, and hospital staff.
- Operated cash register and processed customer transactions accurately.
- Maintained a clean, organized, and sanitary food preparation and dining area in compliance with food safety regulations.
- Restocked food, beverages, and supplies to ensure efficient daily operations.
- Worked effectively in a fast-paced healthcare environment while delivering prompt service and keeping high customer satisfaction.
Technical Support / Data Entry Associate at Rochester Institute of Technology (2020-06 – 2020-07)
- Edited one-on-one Zoom interview videos featuring incoming students for the Explore Your Future program.
- Created engaging social media content, including photos, videos, graphics, and promotional materials.
- Designed event flyers and digital content to promote campus programs and student life.
- Helped manage social media accounts by creating and publishing content.
- Collaborated with the Student Life and Marketing/Communication teams to support outreach and student engagement.
