Amber Kanzler

Remote-ready customer service and claims professional with 8+ years of experience supporting customers, processing insurance-related requests, maintaining accurate records, and coordinating work across distributed teams. Skilled in high-volume case handling, documentation, data entry, issue resolution, and virtual collaboration. Known for accuracy, independent follow-through, and clear communication in fast-paced remote environments.

Remote CCR II - Everise (CVS Pharmacy Project) - Remote

(2025-01)

• Process customer requests and support prescription coordination while maintaining accurate documentation and confidentiality.
• Resolve customer questions through clear, empathetic communication and timely follow-up.
• Use Slack, Zoom, and remote workflows to collaborate with a distributed team and meet productivity expectations.
• Maintain accuracy in records, case notes, and customer information in a high-volume environment.

Digital Utility Locator - USIC, LLC - Remote

(2020-01 - 2024-01)

• Handled remote utility-marking requests and entered detailed, accurate information into internal systems.
• Managed multiple assignments independently while coordinating with field teams and customers.
• Used GPS and mapping tools to review locations and support accurate digital field assessments.
• Prioritized time-sensitive requests and maintained dependable turnaround times.

Claims Customer Service Representative - Anthem Blue Cross and Blue Shield - Remote

(2017-01 - 2021-01)

• Processed high-volume insurance claims inquiries and documented customer interactions accurately.
• Resolved complex customer issues remotely using multi-channel communication and established procedures.
• Coordinated with healthcare providers and insurance partners to help streamline claims handling.
• Explained claim status, next steps, and coverage-related information in a clear, professional manner.

Trade Program - Accounting - Atterbury Job Corps, Edinburgh, IN (2013-05 - 2015-06)

GED and Business Technologies certification - Business Technologies & GED - Atterbury Job Corps, Edinburgh, IN (2015-06)