PRIVATE ACCESS COORDINATOR at WYNN | ENCORE LAS VEGAS (2026-03 – Present)
- Delivered white-glove service to high-profile guests and executives, ensuring seamless experiences through proactive planning and exceptional attention to detail.
- Coordinated complex travel, transportation, dining, entertainment, and scheduling arrangements for high-net-worth and executive clientele.
- Cultivated strong relationships with repeat and VIP guests, becoming a trusted point of contact for personalized service and future visits.
- Managed time-sensitive requests while balancing multiple priorities in a fast-paced, luxury hospitality environment.
LEAD CONCIERGE at WYNN | ENCORE LAS VEGAS (2024-07 – 2026-03)
- Delivered Forbes Five-Star service standards through personalized, anticipatory guest experiences and exceptional attention to detail.
- Coordinated luxury accommodations and experiences, including transportation, dining, entertainment, golf, spa services, and exclusive reservations.
- Executed complex guest requests and administrative projects while collaborating with leadership to ensure service excellence.
CONCIERGE at THE MIRAGE LAS VEGAS (2024-04 – 2024-07)
- Served as a primary guest contact, providing personalized recommendations and concierge support.
- Coordinated reservations, transportation, tours, and special events for seamless guest experiences.
- Collaborated with vendors and internal teams to fulfill VIP requests and special accommodations.
ADMINISTRATIVE ASSISTANT at NEVADA HIGHWAY PATROL (2020-02 – 2022-06)
- Reviewed, corrected, and processed arrest reports for submission to the District Attorney's Office and judicial entities, ensuring accuracy and compliance with legal standards.
- Maintained and tracked DUI case data, including laboratory blood test results, to support Southern Nevada reporting and statistical analysis.
- Provided training and administrative support to State Troopers on reporting procedures, systems, and department protocols.
- Assisted with background investigations for law enforcement candidates and civilian applicants, maintaining strict confidentiality.
911 DISPATCHER at NEVADA HIGHWAY PATROL (2019-02 – 2020-02)
- Managed high-volume emergency and non-emergency communications, providing critical support to law enforcement personnel throughout the State of Nevada.
- Conducted database inquiries on vehicles, individuals, and property to aid ongoing investigations and field operations.
- Dispatched law enforcement and emergency response resources, ensuring accurate information exchange and timely coordination.
- Maintained composure and sound decision-making in high-pressure situations while prioritizing public safety and officer support.
- Collaborated closely with Supervisors, Troopers, and partner agencies to facilitate effective communication and operational efficiency.
EXECUTIVE ASSISTANT at LAS VEGAS RAZOR ADVENTURES (2015-04 – 2019-02)
- Partnered closely with company owners to manage operational priorities, strategic projects, and day-to-day business functions.
- Oversaw client scheduling, logistics, and special accommodations, ensuring seamless experiences and high levels of customer satisfaction.
- Managed vendor relationships, warranty claims, and procurement processes, including securing a direct Can-Am dealer partnership that reduced costs and improved efficiency.
- Drove operational improvements and customer service initiatives that contributed to a 45-50% increase in company revenue.
