Amber Rickles

Dependable, customer-focused professional with more than 20 years of experience in leadership, team training, and client and customer service. Proven track record managing large teams, coordinating daily operations, and building positive relationships with clients and coworkers. Known for reliability, a strong work ethic, and the ability to stay calm and solve problems in fast-paced, high-volume environments.

Business Owner at Dog Training Companies (2008-01 – 2013-12)

• Managed all daily business operations, including scheduling, client relations, staff training, and financial recordkeeping.
• Delivered consistent, high-quality customer service that built long-term client relationships and repeat business.
• Trained, coached, and supervised staff to maintain quality standards and a positive work environment.

Business Owner at Dog Training Companies (2022-01 – Present)

• Managed all daily business operations, including scheduling, client relations, staff training, and financial recordkeeping.
• Delivered consistent, high-quality customer service that built long-term client relationships and repeat business.
• Trained, coached, and supervised staff to maintain quality standards and a positive work environment.

Practice Manager / Veterinary Technician Manager at Blue Pearl Animal Specialty Hospital (2013-01 – 2020-12)

• Advanced from entry-level Technician to Practice Manager over seven years, ultimately overseeing two locations.
• Supervised and developed a staff of 85+ employees across four departments, building training plans and maintaining strong morale.
• Managed scheduling, HR support, and day-to-day operations while reporting to upper management.
• Resolved client concerns and maintained a positive, professional environment under pressure.

Veterinary Technician at Multiple General Practices (2001-01 – 2013-12)

• Provided attentive patient and customer care, including client education and front-desk support.
• Worked efficiently in a fast-paced environment, multitasking between patient care and administrative duties.