Amber Ward

Dynamic, customer-oriented professional seeking a full-time position with a reputable company that values exceptional service and dedication. Proven ability to foster strong relationships with clients, ensuring their needs are met with efficiency and care. Eager to contribute skills in communication and problem-solving to enhance customer satisfaction and drive business success. Committed to continuous growth and excellence in a collaborative team environment.

Patient Service Representative (Check-Out) - Southeastern Retina Associates PC - Knoxville, TN

(2023-05)

• Customer service
• Referrals to other MD's
• Collect co-pays, balances, and deductibles
• Scan all chart notes and corresponding information
• Schedule return appointments
• Assist patients with rescheduling appointments when needed
• Verify that all fee slips are marked with procedure and diagnosis
• Batch fee slips, treatment logs, payment records, sign-in sheets, and schedules for billing departments
• Scan and deliver all faxes
• Answer phone and take messages
• All charts prepped (forms, referrals, etc.) and ready for the next day with printed schedule for back up

Optometric Assistant - Visionworks - Knoxville, TN

(2021-06 - 2023-02)

• Customer Service
• Preliminary testing
• Scheduling appointments
• Keying in data from preliminary testing
• Ordering contacts and store stock
• Notifying patients when contacts arrive
• Verify customer received correct order
• Placing patients in exam rooms
• Instructing patients on insertion and removal of contacts
• Checking patients in and out
• Consulting with doctor on patient care
• Call center (three months)

Customer Service Associate - Walgreens - Farragut, TN

(2021-02 - 2021-06)

• Customer service
• Cash register
• Stocking
• Answering phone calls

Esthetics License - Esthetics - Douglas J Aveda Institute (2022-12)

Associate of Arts (AA) - General Studies - Hinds Community College (2018-05)