Amelia Johnson

Mortgage servicing and banking operations professional with 20+ years of experience in foreclosure administration, financial services, customer support, compliance, and workflow management. Proven success coordinating with attorneys, vendors, and internal stakeholders to ensure timely case resolution, regulatory compliance, and operational excellence.

Foreclosure Specialist - Bayview Loan Servicing

(2013-01)

• Manage foreclosure timelines and monitor case progression to ensure compliance and timely resolution.
• Coordinate with outside counsel, asset managers, and internal teams throughout the foreclosure process.
• Prepare affidavits, legal documentation, case updates, and invoice approvals.
• Analyze reports and identify exceptions, delays, and process risks.

Foreclosure Specialist - Florida Default Law Group

(2007-01 - 2012-12)

• Processed foreclosure legal documents, defaults, notices of sale, and title-related documentation.
• Maintained accurate client records and generated operational performance reports.
• Collaborated with court offices, attorneys, and vendors to support case management.

Proof Processing Clerk - Diebold EAS

(2012-01 - 2013-12)

• Performed high-volume data entry, transaction balancing, and MICR repair functions.

Account Services Coordinator / Clerk - City National Bank of Florida

(2001-01 - 2007-12)

• Supported banking operations, account services, customer issue resolution, and staff training.
• Assisted with workflow supervision, quality control, and process improvement initiatives.

Proof Clerk / Proof Operator / Lockbox Clerk - Union Planters Bank

(1991-01 - 2001-12)

• Processed deposits, reconciliations, lockbox transactions, and proof operations in a high-volume banking environment.

Business Administration - Miami Dade College