Amerika Roman

Assisted hundreds of families in navigating technical challenges, including setting free or reduced-cost internet plans, troubleshooting devices, and providing hands-on guidance for using refurbished devices. Supported outreach programs aimed at increasing digital literacy in low-income communities. Utilized secure data wiping software such as KillDisk and BitRaser, to ensure donated devices adhered to privacy and security standards before redistribution.

Digital Program Specialist - Tech Exchange (Non- Profit) - Oakland, CA. 94601

(2023-09)

• Assisted hundreds of families in navigating technical challenges, including setting free or reduced-cost internet plans, troubleshooting devices, and providing hands-on guidance for using refurbished devices.
• Supported outreach programs aimed at increasing digital literacy in low-income communities.
• Utilized secure data wiping software such as KillDisk and BitRaser, to ensure donated devices adhered to privacy and security standards before redistribution.
• Collaborated with organizations such as Alameda Health System, California Health Care, Social Security Administration, and more to expand our impact.
• Maintained detailed records of data certifications, generating verifiable reports for high-security organizations such as hospitals and government agencies.

High School Diploma - San Leandro High School (2021-06)

Certificate of Completion - Clinical Medical Assistant - San Leandro Adult School