Merchandise operation - Saks Fifth Avenue
(2021-09 - 2026-05)
- Responsible for the physical handling, organization, and presentation of stock
- Ensuring products arrive and processed
- Bridge the gap between the planning team and sales floor move stocks from warehouse to sales floor and maintain tidy display
- Maintain fulfillments
Service Ambassador - Neiman Marcus
(2021-07 - 2021-09)
Part Time
- Unpacked and inspected returns to determine if they are saleable, damaged or stockroom
Sales Associates - Macy's Inc. - McLean, VA
(1999-01 - 2021-12)
- Receive, verify, and properly book all jewelry in accordance with company standards (photocopy all fine jewelry, reconcile all PO issues with the buying office)
- Ensure all merchandise is entered into the case count system after it has been received
- Retrieve and process all merchandise to be returned to the vendor or transferred in accordance with company standards (properly pack merchandise, retrieve a tracking number for all outbound shipments)
- Maintain a repair log, check merchandise in/out and track all repairs sent to the vendor or local shop
- Submit repair invoices with proper documentation to Accounts Payable
- Receive all merchandise for trunk shows and verify the number and condition of the pieces against the manifest list
- Assist in trunk show set-up/take-down, compile results and recap the trunk show business
- Ensure case counts are completed and all discrepancies are reconciled
- Re-ticket all merchandise without tickets (returns or anything with a non-readable tag)
- Prepare all special-order requests and submit them to buyers
- Assist Selling Manager and associates on the selling floor as necessary
- Ensure the department is stocked with supplies
- Other store initiatives as assigned by management
Sales Associates - The Andersons Inc. - Columbus, OH
(1991-01 - 1999-12)
- Developed personal sales techniques
- Utilized elevated levels of sales and services to maximize sales performance
- Demonstrated an in-depth knowledge of the merchandise
- Ensured all sales-related policies and procedures are maintained
- Maintained a keen interest in the retail industry and market trends
- Supported and encouraged staff to provide the highest level of customer service
- Built and maintained repeat clientele by utilizing personal client book
- Resolved all client problems and complaints quickly and effectively, ensuring client satisfaction
- Assisted sales associates with various customer service issues (i.e., dissatisfied customers, returns, defective merchandise)
Sales Associates - Schottenstein Stores Corp. - Columbus, OH
(1988-01 - 1991-12)
- Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively created enhanced shopping experiences through the heightened use of tools, technology, and collaboration
- Alerted Counter Manager or Sales Manager of inventory and other inaccuracies
- Attended product training classes and seminars
- Ensured proper presentation, organization, storing, and replenishment of stock
- Participated in pre-selling and sales driving events to maximize sales
