Aminat Abdulmalik

Lead realtime resolution of shipment defects, missorts, and operational discrepancies to maintain on-time dispatch performance Operated under strict safety and quality standards during peak operations Collaborated across teams to ensure process efficiency

Sortation Associate (Problem Solve) - Amazon

(2025-05)

• Lead realtime resolution of shipment defects, missorts, and operational discrepancies to maintain on-time dispatch performance
• Operated under strict safety and quality standards during peak operations
• Collaborated across teams to ensure process efficiency

Executive Officer / Team Leader – Counter Fraud Department - UK Department for Work and Pensions (DWP) - United Kingdom

(2024-06 - 2024-10)

• Led and supervised a team handling fraud investigations and compliance checks
• Analysed case data to identify patterns and high-risk claims
• Made evidence-based decisions aligned with regulatory frameworks

Zero Carbon Living Advisor - OVO Energy - United Kingdom

(2023-10 - 2024-05)

• Provided advisory services to customers on sustainable energy solutions
• Simplified complex policy and product information for clients
• Identified customer pain points and offered tailored energy solutions

Account Maintenance Officer - First Bank Nigeria

(2019-12 - 2022-09)

• Ensured regulatory compliance and risk management standards
• Delivered revenue growth through strategic client engagement
• Hit top performance rates

Masters - Environmental management - Glasgow Caledonian University (2022-09 - 2023-11)

Bachelors - Geology - Afe BabaLola University (2014-09 - 2018-10)