Aminata Sesay

Technical Professional with 10+ years of experience in customer service and business management. Currently completing the Google Cybersecurity Professional Certificate. Skilled in cybersecurity fundamentals, risk identification, network security, Linux, Python, and SQL, with hands-on experience using tools such as Splunk and Wireshark.

Business Owner - Faith In Pages LLC - Doraville, GA

(2022-04)

• Manage daily business operations, maintaining accurate inventory, transaction, and customer records while ensuring secure handling of sensitive information.
• Analyze sales trends and inventory data using spreadsheets to improve purchasing decisions and reduce losses.
• Leverage digital tools to streamline order management, customer communication, and business operations.
• Strong attention to detail and accuracy when handling documents

Independent Cleaning Contractor - Active Agent - Norcross, GA

(2022-02)

• Manage 8–12 residential and commercial properties weekly, delivering high-quality services with a 95% client satisfaction rate.
• Coordinate scheduling, inventory, and client communications, increasing client retention and referrals by 30%.
• Improved workflow efficiency by 20% through standardized processes while maintaining consistent 5-star customer feedback.

Member Service Representative - Prime Therapeutics - Eagan, MN

(2019-07 - 2021-11)

• Managed 80+ customer inquiries daily, documenting interactions in CRM systems while maintaining HIPAA compliance.
• Reduced response times by 25% through effective case management, documentation, and workflow optimization.
• Resolved complex customer issues with strong analytical, communication, and problem-solving skills, improving first-call resolution and customer satisfaction.

Google Cybersecurity Professional Certificate - Merit America (2026-08)