Manager at Building Estates - K. Management (2022-06 – Present)
- Delivered responsive tenant support and resolved issues quickly to maintain satisfaction.
- Managed financial records, rent collection, and vendor coordination.
- Tracked monthly expenses and cash flow to support budget monitoring.
- Recorded and organized invoices, receipts, and payment documentation.
- Prepared financial documentation for tax and reporting purposes.
Operations Manager - Intern at Internal Revenue Service (2023-12 – 2024-05)
- Oversaw a team of 25+ students, provided clear communication, and maintained team motivation and morale.
- Supporting students through guidance, feedback, and professional growth opportunities ensured high productivity and retention.
- Effectively managed staff onboarding processes that helped new students integrate quickly into the team.
- Enhancing their job satisfaction and improving overall performance.
- Managed accounting and marketing teams that require attention to details, ensuring teams are on track with reporting.
- Ensured timely and accurate documents in order to maintain strict IRS regulations.
- Provided administrative support to management, resulting in improved efficiency in daily operations.
Customer Service Representative - Student Worker at Ronald Williams Library at Northeastern Illinois University (2022-08 – 2024-05)
- Providing excellent customer service at the circulation desk and by telephone.
- Opening and closing the library building under the supervision of professional library staff.
- Inspecting library materials for damage and/or missing parts.
- Scanning journal articles for electronic delivery.
- Printing labels for interlibrary loan shipping.
