Amira

A highly adaptable and reliable supervisor with exceptional customer service skills and extensive knowledge of coffee making techniques. Demonstrated ability to multitask and maintain accuracy in a fast paced environment. A skilled communicator with a friendly and outgoing demeanor, able to collaborate effectively with team members to ensure a positive customer experience.

Shift Supervisor at Starbucks Coffee Company (2024-01 – 2026-01)

• Assisted store opening and closing procedures
• Trained new employees and delegated daily tasks and responsibilities
• Managed inventory, optimizing supply, and collaborated with management to develop strategies for boosting overall store performance

Barista at Starbucks Coffee Company (2022-01 – 2026-01)

• Built strong relationships with regulars and new customers by providing friendly, personalized service
• Developed extensive knowledge of coffee making techniques, including espresso extraction, milk steaming and latte art
• Kept detailed records of sales transactions using POS systems for accurate accounting purposes

Server at Texas Roadhouse (2024-01 – 2025-01)

• Taking food and drink orders quickly and accurately
• Greet guests warmly and present menus
• Serve food yand drinks in a timely and professional manner
• Maintain cleanliness of tables and dining areas

Customer Service Representative at Market 32 (2020-01 – 2022-01)

• POS Systems to effectively process sales and payments
• Responded to customer requests for products, services, and company information
• Trained New Staff on customer service protocols and systems

– Middletown High School (2016-01 – 2020-01)