Amos Olaosun

Healthcare revenue cycle specialist bringing 7+ years of experience across insurance claims handling, AR follow-up, denials resolution, and patient billing within fast-paced provider organizations. Known for tightening aging-account turnaround, correcting billing errors, and keeping HIPAA-compliant documentation intact while working daily inside Salesforce, Zendesk, and EMR/EHR platforms.

Revenue Cycle Specialist at Envision Healthcare (2022-10 – Present)

• Oversee a high-volume patient account caseload, closing out 50+ billing, deposit, reinstatement, and collections question each day at a 90% first-contact resolution clip.
• Comb through billing reports and aging status to catch discrepancies early, driving claim fixes and tightening AR turnaround beyond typical timelines.
• Chase down denials and payment variances alongside cross-functional teams to untangle account terminations and reinstatements, landing 98% payment accuracy.
• Keep Salesforce records precise for patient accounts, payments, and billing history, holding data integrity and HIPAA compliance at 100%.
• Break down financial and billing data for patients to explain pricing and account standing, hitting a 95% SLA turnaround.
• Walk patients through self-service portal tools and payment alternatives, cutting repeat calls by 25% and boosting upfront cash collection.
• Field billing and collections questions with a service-first approach, using sharp problem-solving to push account resolutions forward.

Patient Accounts Specialist at VillageMD (2020-05 – 2022-10)

• Fielded 80+ phone and email touchpoints daily on behalf of revenue operations, keeping customer satisfaction at 95%.
• Kept insurance-related and account communications fully compliant and accurately documented.
• Lifted team efficiency by 40% after rolling out new-hire training protocols and shadow programs for billing staff.
• Worked alongside leadership on reporting, workflow oversight, and QA checks to clear up payment-cycle slowdowns.

Account Service Representative at Kaiser Permanente Mid-Atlantic (2018-05 – 2020-04)

• Handled 92% of unusual billing and software questions solo, drawing on solid command of insurance products and available resources.
• Kept CRM entries 98% accurate in Salesforce, keeping the team audit ready and tracking satisfaction trends.
• Helped push team output up 15% by tightening scheduling and dispatch accuracy through process improvements.

Associate degree in Financial Accounting: Management Science – Osun State College of Technology