Amoya Evans

Dynamic professional with extensive experience in customer service, hospitality, and team leadership. Demonstrated ability to manage high-volume environments, resolve issues efficiently, and deliver exceptional guest experiences. Promoted to Unit Leader at Berkshire Hills Eisenberg Camp, overseeing multiple camper groups and staff. Skilled in multitasking, communication, and maintaining organized, welcoming environments.

Retail Associate - Primark - New York, NY

(2026-03)

• Operated cashier register and handled customer transactions accurately in a high volume retail environment at Primark
• Assisted with fitting room operations by organizing clothing, managing returns, and supporting customers with sizing and merchandise questions
• Restocked merchandise and maintained organized sales floor displays throughout shifts
• Managed large volumes of customers while providing efficient and friendly customer service during busy store hours
• Completed closing shift responsibilities including recovery, cleaning, organizing merchandise, and preparing the store for the next business day
• Maintained neat and organized racks, shelves, and fitting room areas to support overall store presentation

Retail Associate - Burlington - NY

(2025-07 - 2025-08)

• Assisted customers in locating merchandise, enhancing overall shopping experience and customer satisfaction
• Supported floor moves, merchandising, display maintenance, and housekeeping to maintain store appearance and drive sales
• Assisted in ringing up sales at registers and bagging merchandise, ensuring efficient and accurate transactions
• Performed other tasks as assigned by manager, demonstrating flexibility and teamwork

Guest Services - Wollman Rink - New York, NY

(2024-10 - 2025-03)

• Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with questions and concerns, improving guest experience

VIP Bottle Server/ Bar back - Glam Hospitality - NY

(2023-07 - 2024-05)

• Provided VIP bottle service with professionalism, charm, and high energy, enhancing guest satisfaction and repeat business
• Greeted guests warmly and maintained a welcoming, upbeat atmosphere to foster positive guest experiences
• Prepared and presented bottle service with attention to detail and presentation flair, elevating the club's premium image
• Upsold premium bottles and packages to maximize sales and guest experience, contributing to increased revenue
• Assisted bartenders in preparing and serving a wide variety of beverages, supporting efficient bar operations
• Maintained cleanliness and organization of bar area, ensuring all supplies were readily available for bartenders during peak hours
• Stocked bar with necessary ingredients, garnishes, glassware, and utensils to ensure smooth operations
• Prepared fruit garnishes, cut lemons and limes, and replenished ice bins to support efficient drink preparation

Front Desk Receptionist - Front Desk Receptionist - NY

(2022-10 - 2023-06)

• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals to ensure efficient communication
• Scheduled appointments and maintained an organized calendar for multiple staff members, optimizing workflow
• Maintained cleanliness and organization of the front desk area at all times, ensuring a professional environment
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Greeted and checked in patients, ensuring a warm and welcoming atmosphere
• Scheduled appointments for patients, efficiently managing the appointment calendar to reduce wait times
• Verified insurance information and collected co-pays, streamlining the billing process and improving accuracy
• Answered phone calls and addressed patient inquiries with professionalism and accuracy, enhancing patient satisfaction
• Maintained patient records by accurately updating personal information, medical history, and insurance details
• Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times

Summer Camp Counselor/Unit leader - Berkshire Hills Eisenberg Camp - NY

(2019-06 - 2022-08)

• Cared for campers by supervising daily activities, ensuring safety, and fostering a fun, engaging environment
• Acted as a role model to campers, promoting positive behavior and teamwork
• Ensured campers attended activities, ate meals, and adhered to curfew, supporting a structured camp experience
• Promoted to Unit Leader due to leadership skills and rapport with campers and staff, managing counselors and overseeing multiple camper groups
• Coordinated daily schedules and activities, enhancing camp operations and camper satisfaction

Psychology (College) - Psychology - St John's University-New York (2023-09)