Finance Operations Assistant - NCIA - Baltimore, MD
(2019-08 - 2022-04)
- Process and track account service requests.
- Record all transactions on appropriate logs.
- Provide reports and documentations regarding the status of financial accounts and fund.
- Examine and verify finance documents in accordance with company's guidelines and policies.
- Research, compile and analyze data for projects and reporting.
- Provide assistance to lower-graded employees of the Division and train them on accounting and budgeting systems.
- Manage database of financial management clients.
- Assist with processing of vendor invoices.
- Assist with filing hard copy monthly financial statements.
- Assist in the audit process by independent auditors
- Gathered accounting data for all department transactions verifying and processing before reconciling documentation input
- Managed routing of billing statements and invoices to the mail room for delivery to respective customers and clients
- Contacted clients and customers to inform them of discrepancies in documentation working out details and timelines for submitted corrections
- Managed records of canceled checks holding them for one year before digitizing and destroying originals one year after original transaction
- Documented reconciled bank deposits and customer and client payments providing feedback and follow-up as needed
- Worked with department heads to ensure compliance with company reconciliation policies
Assistant Branch Manager/ Loan Operations Specialist - First National Bank - Columbia, MD
(2015-01 - 2019-08)
- Ensured a seamless transition from originating commercial loans including SBA to servicing stages.
- Responsible for all aspects of loan originations and servicing in accordance with Bank policies, procedures, and regulatory requirements.
- Managed a book of business for the branch to verify loan boarding, loan funding, collections, and loss mitigation, focusing on accuracy and efficiency.
- Assist the Lending Manager in daily operations and works in coordination with management on special projects as required.
- Analyze financial statements (using cash flow projections) as necessary to detect trends in the financial condition of the business.
- Carefully analyze documents and inform clients of missing items
- Performs review of loan and collateral documents and loan packages to ensure accuracy based on compliance guidelines.
- Applies comprehensive knowledge of lending procedures to various transactional situations, adhering to bank BSA/AML policies and procedures to autonomously solve for the most complex loan issues.
- Assisted Branch Manager with maintaining branch budget and expenses within branch limits and guidelines.
- Ensure CRA and HMDA reporting are accurate and meets regulations on every loan.
- Ensure loan payments and advances are completed per loan approval.
- Pre underwrite commercial and residential loans and recommend approval/denial.
- Conduct review of customers file to ensure compliance with KYC/CIP/ lending requirements.
Customer Service Manager - Standard Chartered Bank - Dubai, UAE
(1997 - 2011)
- Responsible of Bank Processes (front and back-office roles), systems and customer services.
- Managed MIS related to branch queries / problems, evaluated issues and recommend solutions where relevant.
- Managed and control activities pertaining to different Initial Public Offerings (IPO's) which have been started by the Bank in recently.
- Maintained commercial contacts with VIPs and corporate accounts.
- Reviewed target plans, branch & staff performance.
- Approved loan and credit cards after verifying applications.
- Liaised with cards center for all credit card critical issues and exceptional cases.
- Prepared monthly, annual team appraisals and performances reports.
- Represented company at exhibitions.
- Developed and implemented organizational system that significantly enhanced monitoring of cash controls and regulatory compliance.
- Oversaw all areas of branch operations, including customer and staff issues.
