Spirits Sales Consultant - RNDC - Niles, IL
(2022)
- Managed a portfolio of 150+ customer accounts across restaurants, bars, retailers, and hospitality businesses
- Built long-term relationships with customers by understanding business objectives and recommending tailored product and merchandising strategies.
- Serves as a trusted advisor, providing market insights, competitive analysis, and category expertise to support customer growth.
- Partnered with suppliers and internal teams to execute successful product launches, promotional campaigns, and customer events.
- Developed customized beverage programs, menu recommendations, and retail merchandising strategies that increased product visibility and customer engagement.
- Resolved customer concerns quickly while ensuring a high level of service and ongoing account satisfaction.
Client Solutions & Hospitality Market Professional - The Stained Glass Bar & Bistro - Evanston, IL
(2018 - 2020)
- Delivered exceptional customer experiences while building lasting relationships with guests and business partners.
- Consulted on beverage program development using customer insights, sales trends, and market analysis.
- Created seasonal beverage programs that increased repeat business and strengthened customer loyalty.
- Analyzed sales performance and customer preferences to optimize inventory, menu offerings, and purchasing decisions.
- Managed vendor relationships and collaborated with suppliers to introduce new products and promotional initiatives.
- Monitored KPTs to improve operational efficiency, inventory management, and customer satisfaction.
Hospitality Management Specialist - Rock Bottom Brewery - Chicago, IL
(2014 - 2017)
- Trained and onboarded new employees on operational procedures, customer service standards, and company best practices.
- Delivered high-quality customer experiences in a fast-paced environment while consistently building guest loyalty.
- Educated customers on products, creating personalized recommendations that enhanced engagement and repeat business.
- Collaborated across departments to improve communication, service delivery, and operational effectiveness.
Client Solutions Specialist - ArtsEmerson - Boston, MA
- Provided exceptional customer support throughout the ticketing process, increasing customer satisfaction and revenue.
- Managed customer inquiries, resolved issues efficiently, and maintained accurate operational records.
- Generated financial and performance reports that supported business decision-making and KPI tracking.
Marketing Specialist - Company One - Boston, MA
- Coordinated marketing initiatives and community engagement campaigns to increase brand awareness.
- Collaborated with cross-functional teams to execute marketing projects and improve organizational effectiveness.
- Organized and mentored interns while managing project timelines and campaign execution.
