Amy Childs

Customer-focused sales and support professional with experience in presales, life insurance, high-volume inbound and outbound customer engagement, Salesforce CRM, lead tracking, needs discovery, quoting, applications, client follow-up, and technical support. Experienced in connecting with customers, understanding needs, recommending solutions, documenting interactions, and resolving issues. Brings strong communication, active listening, relationship-building, curiosity, professionalism, and a growth mindset well suited to developing enterprise sales skills.

Presales Agent - Innovative Employment Solutions

(2022-09 - 2022-12)

• Managed high-volume inbound and outbound customer calls while meeting service and performance expectations.
• Qualified prospects through needs discovery, answered questions, and recommended appropriate solutions.
• Used CRM tools to track leads, document interactions, and support timely follow-up.

Life Insurance Agent - American Income Life

(2022-05 - 2022-09)

• Generated life insurance quotes and supported applications while following required procedures.
• Conducted needs-based conversations to identify priorities and recommend appropriate products.
• Maintained client records and completed CRM follow-up activities accurately.

Cashier - Krystals

(2020-09 - 2022-01)

• Provided friendly customer service, determined guest needs, and handled front-counter transactions.
• Resolved customer concerns and supported daily store operations in a fast-paced environment.

Cashier - Grease Monkey

(2020-01 - 2020-09)

• Delivered front-desk customer service, processed transactions, and communicated service information clearly.
• Supported scheduling, customer intake, POS accuracy, and daily cash-drawer balancing.

Product Specialist - Sitel - Remote

(2018-05 - 2020-01)

• Handled high-volume remote customer calls and chats while maintaining accurate account information.
• Used Salesforce CRM to document cases, track activity, and monitor resolution progress.
• Troubleshot Windows and Mac software issues and guided customers through technical solutions.

Technical Support Representative - Conduent Commercial Solutions LLC

(2018-08 - 2018-12)

• Provided technical support for Apple computers, watches, and phones, including password resets.
• Identified customer needs and explained Apple product options to support sales decisions.

Medical Office Administrator / Billing Analyst - MedSouth Associates

(2012-02 - 2013-03)

• Verified Medicare, Medicaid, and private insurance coverage and supported revenue-cycle activities.
• Submitted claims and maintained accurate patient, billing, and EMR records in compliance with HIPAA.
• Scheduled appointments and managed front-desk patient check-in and check-out.

Retail Associate - Family Dollar

(2010-04 - 2013-03)

• Provided customer assistance, processed cash transactions, and supported daily retail operations.
• Managed inventory and merchandising while maintaining accurate records.

Cashier - Popeyes

(2001-12 - 2011-01)

• Processed high-volume transactions and handled customer-service questions and concerns.
• Trained new employees on POS systems and established procedures.
• Resolved customer concerns to maintain satisfaction and encourage repeat business.

General Studies - Georgia Perimeter College

Diploma - Medical Administrative Assistant - Everest Institute