Amy Crosby

Public health professional with an M.P.H. and a background spanning community health, care coordination, and client outreach. Proven ability to identify gaps in care, connect vulnerable populations with resources, and maintain thorough program documentation.

Experience includes direct social services, health education, research, and project coordination — with a consistent focus on patient-centered practice and community wellbeing. Motivated by meaningful work that connects people with the care and support they need.

Project Manager - J.E. Robison Service - Springfield, MA

(2024-01)

• Coordinate across internal teams and external partners to manage priorities, resolve issues, and maintain service quality and accountability.
• Spearheaded the development of formal HR infrastructure, including consistent policies, documentation practices, and a full recruitment process.

Field Manager - Coleman Insights - Raleigh, NC

(2011-01 - 2022-12)

• Managed daily operations for local, national, and international projects, ensuring procedural compliance and on-time delivery.
• Served as primary point of contact for issue resolution and client relationship management across a high-volume, multi-site portfolio.

Photographer / Business Owner - Amy Crosby Photography - West Springfield, MA

(2006-01)

• Manage client scheduling, logistics, and communications while balancing multiple concurrent projects.
• Build genuine rapport with clients from first contact through session completion, creating a comfortable and trusting environment.
• Deliver high-level customer service, adapting plans to meet evolving client needs and ensure satisfaction.

Case Manager - Springwell Elder Services - Waltham, MA

(1997-01 - 2000-12)

• Conducted comprehensive in-home psychosocial assessments to identify health, safety, housing, benefits, and social isolation needs.
• Developed individualized care plans and coordinated community-based services to address gaps and promote continuity of care.
• Assisted seniors and families with benefits navigation, healthcare connections, and referrals to community resources.
• Maintained accurate case records and communicated consistently with service providers to ensure coordinated, ongoing care.

Health Educator - Wellness Center, Victory Programs - Boston, MA

(2003-01 - 2005-12)

• Delivered client-centered health education and resource navigation support to individuals in recovery, including vulnerable and underserved populations.
• Facilitated group workshops and one-on-one sessions on health, wellness, and access to services.
• Maintained program records in compliance with agency and grant requirements.

Outreach & Special Events Coordinator - University of Massachusetts Amherst - Amherst, MA

(2001-01 - 2002-12)

• Developed and implemented community health education programs, outreach campaigns, and public health trainings.
• Supervised and evaluated students enrolled in Peer Health Education courses.

Research Assistant - University of Massachusetts Amherst - Amherst, MA

(2000-01 - 2001-12)

• Analyzed program data to evaluate the impact of a youth substance abuse prevention initiative.
• Authored bi-annual progress reports submitted to grant funders; ensured adherence to evaluation procedures and data integrity standards.

Alzheimer's Research Observer - Sim Press Research Group - West Roxbury, MA

(2003-01 - 2003-12)

• Supported implementation of research interventions with Alzheimer's patients; provided education to residents, families, and staff on research protocols.
• Completed detailed documentation and data entry in accordance with research requirements.

Master of Public Health - Public Health - University of Massachusetts, Amherst

Bachelor of Arts - Sociology - Massachusetts College of Liberal Arts