Amy Floria

A visionary and results-oriented Senior Finance Executive and Corporate Officer with extensive experience in healthcare quality and risk management. Leverages diversified expertise in revenue cycle management, strategic and financial planning, analysis, and strategy to drive peak organizational performance. Recognized for utilizing Lean process improvement, reimbursement and cost containment strategies to optimize financial results and improve clinical outcomes.

A creative, pivotal, and innovative change agent who drives high reliability, operational excellence, and sustained outcomes across complex health systems to the benefit of all stakeholders.

Executive Director of Quality and Risk Management at BEACON HEALTH SYSTEM (2019 – 2026) • Coordinated integration of patient safety and quality functions at four newly acquired hospitals in Michigan.

• Selected as primary system-wide facilitator for implementation of high-reliability organization program.
• Guided administrative committee to plan, improve, and coordinate all clinical care across health systems, including acute care and critical hospitals and physician medical group.
• Devised, implemented and produced annual clinical excellence goals with cohesive and systematic approach across all care environments.
• Advised clinical management teams in Lean process improvement initiatives, resulting in additional annual payments of $4 million from commercial payers.
• Collaborated with hospital board quality and clinical excellence committees to oversee system-wide efforts to evaluate and improve quality of care and patient safety.
• Ensured compliance with clinical quality reporting requirements to regulatory agencies, including The Joint Commission, Accreditation Commission for Health Care, and Centers for Medicare and Medicaid Services.
• Directed infection prevention division protocols, ensuring adherence to industry standards, regulatory requirements, and best practices to safeguard patient safety and minimize healthcare-associated infections.

Executive

Director, Value-Based Strategy at BEACON HEALTH SYSTEM (2019) • Collected, analyzed, reviewed and administered system board- and entity-level strategic performance metrics throughout goal deployment process.

• Directed business intelligence team to provide high-quality and actionable data to system-wide constituents and external stakeholders.
• Managed performance of bundled payment arrangements and risk-based contracts with commercial and governmental payers and presented to leadership.
• Evaluated viability of new pay-for-performance programs and alternative payment arrangements for financial benefit.

Chief Financial

Officer at GOSHEN HEALTH (2008 – 2017) • Evaluated and implemented new budget process to reduce preparation time by 40%. Executed budget with operating margin average of 7.4%.

• Originated and managed implementation of point of service collections program that increased collections by 7,200% in three years to annual collections over $1 million, an increase from $2,500 per month to $240,000 per month in 2017.
• Increased days cash-on-hand from 126 to 326 days over five-year period.
• Embraced Lean process improvement strategies to increase value of patient interactions and streamline processes throughout revenue cycle generating savings of $900,000 in two years.
• Pioneered the creation of a Clinical Documentation Improvement Program to assist in ICD-10 coding methodology, resulting in financial improvements of $775,000 annually.
• Deployed and monitored 501(r) revenue cycle collection regulations.
• Created price transparency strategy, including development of cost estimate services, website portal for patients, and competitive pricing program.
• Key contributor to the development of strategic priorities and initiatives, including value-based reimbursement contracts, Medicare ACO, physician practice acquisitions, and key service line development.

Assistant Vice

President at GOSHEN HEALTH (2006 – 2008) Director of Finance at GOSHEN HEALTH (2001 – 2006) Manager, Financial Planning and Reimbursement at GOSHEN HEALTH (1999 – 2001) Senior Associate at PRICEWATERHOUSECOOPERS, LLP (1995 – 1999)

M.S. in Health Science, Health Care Quality – THE GEORGE WASHINGTON UNIVERSITY – SCHOOL OF MEDICINE AND HEALTH SCIENCES

M.B.A. – UNIVERSITY OF NOTRE DAME – MENDOZA COLLEGE OF BUSINESS

Master of Accountancy – MANCHESTER UNIVERSITY

B.A. in Accounting – MANCHESTER UNIVERSITY