Shift Leader - Burger King - Bradenton, Florida
(2025-07 - 2026-08)
- Supervised team members during peak hours to ensure efficient service.
- Assisted in training new employees on shift operations.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Monitored employee performance and provided feedback for improvement.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Analyzed sales data to identify trends and areas for improvement.
Shop Owner - Self Employed - Jacksonville, Florida
(2019-08 - 2025-06)
- Developed marketing strategies to promote store products and events.
- Managed daily store operations and ensured smooth workflow.
- Resolved customer complaints in a timely manner while ensuring their satisfaction.
- Assisted customers with product selections based on their individual needs and preferences.
- Established relationships with suppliers to negotiate favorable terms.
- Maintained financial records and performed regular cash reconciliations.
Operations Manager - Rogero and Williams Roofing Contractors - Jacksonvillle, FL
(2016-02 - 2019-03)
- Managed daily operations for roofing projects across multiple job sites.
- Supervised team members to ensure safety and compliance standards were met.
- Coordinated materials procurement and inventory management for roofing supplies.
- Collaborated with subcontractors to streamline project execution and communication.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
