General Manager at Lele Gig Harbor (2022-08 – Present)
- Responsible for payroll, vendor payments, and employee tip checks
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of up to 15 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Established strong relationships with suppliers, vendors, and customers to enhance business partnerships
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Implemented new technologies or systems that improved operational efficiency
- Negotiated contracts with suppliers/vendors resulting in cost savings
- Streamlined workflow processes resulting in improved productivity
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Managed and resolved conflicts among team members to maintain a positive work environment
Bartender/Server at Kokos Lounge (2021-09 – 2022-08)
- Lead Bartender/Server
- In charge of opening restaurant and prepping bar
- Toast POS
- Five star service in high paced, fast turn around establishment
Server/Bartender at TheKoi (2019-06 – 2021-10)
Server/Bartender at high end high volume restaurant.
- Worked with banquets of up to 30 people
- Ran food and made drinks for my tables
- Works well in peak hours
Bartender and Server at The Harvester (2019-06 – 2021-09)
- Key holder
- Opening and closing bar
- Taking food and drink orders, preparing drinks
- Ensuring the safety of the bar and everyone in it
- Ensuring no one is over served and can safely get home
- Maintain pull tabs
- Counting tills at end of night, doing deposits, pull tab counts, make sure entire restaurant is properly closed, as well as bar
Head Server/Manager at Mitchell's Cafe and Catering (2016-06 – 2018-10)
managed front of house and catering department until the restaurant closed.
- Was also in charge of client relations, putting together catering events, and promotions/advertising for restaurant
Barista/Server at Evergreen Cafe (2014-04 – 2016-01)
Barista and Server/food assembly at small cafe.
- Worked with high volume during peak hours
- Opened and closing shifts, daily deposits, weekly coffee inventory/orders
- Helped open and run second location
