Amy Jackson

Dynamic and results-driven Sales Consultant with 9+ years of experience in direct sales, customer retention, account management, and telecom services. Proven track record of exceeding sales quotas, building lasting client relationships, and upselling solutions that match customer needs. Experienced in fiber broadband, domain services, and SMB account growth — bringing a consultative sales approach ideally suited for Verizon's wireless and connectivity solutions.

Additional background coordinating and onboarding vendors for bridal and home improvement trade shows, managing relationships from outreach through event-day execution.

Customer Success & Retention Specialist at Vyve Broadband (2020-10 – 2024-09)

• Delivered billing and technical support for 200+ daily customer interactions across residential and SMB fiber broadband accounts
• Retained 94% of assigned business accounts through proactive outreach, customized contract renewals, and tailored service solutions
• Identified and closed upsell opportunities during support interactions, contributing to 15% growth in account expansion revenue
• Prospected and closed new fiber contracts with small to medium businesses, averaging 6–8 new contracts per quarter
• Managed inbound and outbound sales for SMB clients across broadband, voice, and connectivity product lines
• Collaborated with field technicians and billing teams to resolve service escalations and ensure seamless customer experience

Account Manager at GoDaddy (2015-10 – 2020-09)

• Managed a portfolio of small to medium business accounts, consistently achieving 110–130% of renewal and upsell targets
• Developed and maintained business relationships by assessing client needs and aligning product offerings to their goals
• Provided account-level, product-level, and technical support via telephone and email for large-scale client programs
• Led strategic planning sessions with key clients, driving coordinated campaigns and measuring business success outcomes
• Delivered tailored insights and recommendations to clients, resulting in a 92% customer retention rate
• Collaborated cross-functionally with strategy, support, and production teams on fully coordinated client initiatives

Independent Process Server at Self-Employed (2018-06 – 2021-02)

• Served legal documents including summonses, subpoenas, complaints, and restraining orders across residential and commercial locations
• Maintained a 95%+ successful service rate using skip tracing and strategic field techniques for difficult-to-serve individuals
• Managed 30–50 daily service attempts across multiple counties, prioritizing time-sensitive and rush orders with same-day turnaround
• Prepared court-admissible Proofs of Service with accurate timestamps, GPS data, and full compliance with state civil procedure rules

Associate of Business – Big Bend Community College (2004)