Amy Martin

Accomplished operations and administrative leader with more than 20 years of progressive leadership experience directing business operations, supervising multidisciplinary teams, improving organizational performance, and delivering exceptional customer service. Promoted through multiple leadership roles based on consistent results, integrity, and a commitment to excellence. Experienced in people leadership, office administration, process improvement, technology implementation, project coordination, regulatory compliance, and community partnerships.

Operations & Clinic Manager at Evergreen Family Medicine (2020-01 – Present)

• Lead day-to-day clinic operations, employee performance, scheduling, workflow optimization, and customer service.
• Manage inventory, purchasing support, vendor relationships, and operational resources.
• Conduct interviews, onboarding, coaching, disciplinary conversations, and annual performance evaluations.
• Serve on leadership committees focused on quality improvement, compliance, patient safety, and operational excellence.
• Maintain compliance with Rural Health Clinic, HIPAA, OSHA, PCPCH, VFC, and state vaccine requirements.

CNA, CCMA, Lead CCMA, Vaccine Coordinator, School-Based Health Manager, Clinic Manager at Evergreen Family Medicine (2020-01)

Progressively promoted through Evergreen Family Medicine from CNA to CCMA, Lead CCMA, Vaccine Coordinator, School-Based Health Manager, and Clinic Manager, demonstrating sustained leadership, operational expertise, and commitment to excellence.

Certified Clinical Medical Assistant

Certified Nursing Assistant