Amy McKinnon

Public safety technology and operations leader with 20+ years of experience delivering mission-critical programs, modernizing telecommunications infrastructure, and leading cross-functional teams across multistate environments. Proven record of transforming complex challenges into scalable solutions, improving emergency communications, and strengthening enterprise performance.

Key Achievements: 10+ Mission-Critical Programs Delivered | 2M+ Emergency Records Migrated | 99.9% Data Accuracy | $10M Program Budgets Managed | $20M-$30M Capital Projects Oversaw | 55+ Cross-Functional Teams Led

Telecommunications Project Manager - Verizon - 7 States

(2016-01 - 2023-12)

Led cross-functional teams across 7 states delivering NG911, public safety, and technology transformation programs. Key Results: 10+ Mission-Critical Programs Delivered | 970K+ Records Migrated | 99.9% Accuracy | 7 States Supported | 50+ Team Members Led

• Partnered with government agencies, vendors, engineering, and technology teams to execute complex transformation programs.
• Modernized mission-critical telecommunications infrastructure impacting millions of customers.
• Served as liaison for the U.S. Department of Justice and Washington Metropolitan Area Transit Authority.
• Directed 20 senior managers during a 49-day union strike ensuring uninterrupted 911 operations.
• Built high-trust, people-first teams and mentored employees.

Network Operations Manager, Technology Transformation & Fiber Deployment - Verizon - Multi-state

(2010-01 - 2016-12)

Oversaw multi-state network operations, enterprise technology initiatives, and capital projects up to $30M. Key Results: 2M+ Customer Locations Supported | 4 States Fios Expansion Delivered | 3 GTE Market Integrations Completed

• Accelerated fiber modernization initiatives improving enterprise-wide service delivery.
• Directed Fios deployment across DE, MD, DC, and VA.
• Unified engineering, sales, customer service, regulatory, tax, and technical teams.
• Led GTE integration across CA, FL, and TX.

Data Team Lead - Verizon

(2008-01 - 2010-12)

Led data modernization initiatives supporting next-generation 911 systems.

• Directed statewide readdressing of 400K Delaware locations achieving 99.9% address match rate.
• Improved platform accuracy, reliability, and emergency service readiness.

Bachelor of Science - Business Management - Widener University