Amy Meiers

Dedicated administrative and operations professional with more than 20 years of experience in customer service, team leadership, employee training, business operations, and records management. Skilled in handling confidential information, coordinating workflows, supporting licensing and compliance processes, and delivering exceptional customer experiences in fast-paced environments. Strong communicator with proven ability to manage multiple priorities, improve processes, and support organizational success across government, education, and service industries.

Technical Records Specialist II - State of Idaho - Boise, Idaho

(2023-12)

• Serve as a program resource for internal and external customers regarding licensing requirements, policies, and application procedures.
• Review, process, and verify professional and facility licensing applications for accuracy and compliance with state regulations.
• Process fingerprint submissions and background check documentation through state systems.
• Respond to applicant inquiries and resolve issues using sound judgment, professionalism, and attention to detail.
• Maintain confidential records and manage high-volume administrative workflows efficiently.

Customer Success Specialist - State of Idaho - Boise, Idaho

(2023-06 - 2023-12)

• Delivered front-line customer service support through phone, email, and in-person communication.
• Processed permits, licenses, registrations, certified mail, and related documentation competing registries monitored records systems, corrected data discrepancies, and prepared reports for licensing teams.
• Maintained confidentiality while handling sensitive records and documents.
• Utilized Microsoft Office Suite, TRAKiT, PayPort, and DocuShare systems daily.

Academy Educator / Customer Service Manager - Graeber & Company - Boise, Idaho

(2023-01 - 2023-12)

• Taught educational courses aligned with curriculum standards and student learning objectives.
• Supported student success through mentorship, communication, and performance feedback.
• Coordinated employee schedules and staffing coverage based on operational needs.
• Assisted with customer engagement initiatives and service improvement efforts.
• Developed employee engagement and support materials to improve team performance.

Esthetic Instructor - Professional Salon Academy - Nampa, Idaho

(2022-04 - 2023-06)

• Prepared lesson plans, assignments, and instructional materials for classroom and practical training.
• Evaluated student performance and documented academic progress.
• Built positive relationships with students through clear communication and mentorship.
• Developed course syllabi outlining objectives, assignments, and educational expectations.
• Supported student growth by providing individualized instruction and feedback.

Onboarding Manager - Sport Clips - Idaho

(2021-01 - 2022-04)

• Managed onboarding and training processes for new employees across multiple operational areas.
• Created staffing schedules based on business needs, labor budgets, and employee availability.
• Collaborated with leadership to improve operational efficiency and employee performance.
• Developed training materials and process documentation for team development.
• Oversaw staffing levels to maintain productivity and minimize overtime costs.

Assistant Manager / Operations Support - Sport Clips - Boise, Idaho

(2011-01 - 2021-01)

• Managed day-to-day business operations, scheduling, inventory oversight, and customer service support.
• Trained and coached employees to improve performance, customer satisfaction, and operational consistency.
• Increased customer retention and sales through relationship building and product recommendations.
• Assisted leadership with employee evaluations, training needs, and workflow improvements.
• Maintained organized records, delegated daily tasks, and supported efficient business operations.

Cosmetology Training Program - Cosmetology - BJ'S Beauty & Barber School (2002-01 - 2002-12)

Accounting Course - Accounting - BJ'S Beauty & Barber School