CSR/Teller
(2022-08)
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals and recording night and mail deposits.
- Answers questions in person or on telephone and if need be redirects customers to a branch representative.
- Records transactions by logging cashiers checks, money order and preparing currency transaction reports.
- Completes special requests by closing accounts, taking orders for checks, opening accounts and providing special statements, copies and referrals.
- Complies with bank operations and security procedures and dual control
- Maintains customer confidence and protects bank operations by keeping information confidential.
Babysitting/Nanny - Self employed
(2017-04 - 2022-08)
- Cared for children varying from age 7 months to 10 years.
- Prepared food and drinks for children
- Provide a warm, caring and safe environment from my home
- CPR/First Aid certified
- Provided before and after school care
Branch Manager - Foundation Bank
(2009-05 - 2017-01)
- Oversee daily operation of the Branch
- Responsible for hiring, Scheduling, Training and supervising daily performance. Conduct employee performance evaluations as prescribed and control staffing.
- Balance the budget & exceed my goal last year and the current year by bringing in new business.
- Marketing and promotions.
- Daily monitoring of AML, BSA and OFAC
- Monthly Branch audit and audit reviews of each branch.
- Established targets and designed strategies to achieve them on time monitored on latest government rules and regulations to keep policies in order.
Front Office Manager - Radisson Hotel Riverfront
(2007-01 - 2009-01)
- Provided overall leadership, guidance and direction to the hotel management team to provide the highest quality in standard and service.
- Dealing with customer complaints and comments.
- Responsible for training new employees.
- Managing budgets and financial plans as well as controlling expenditure.
- Planning work schedules according to budget.
Administrative assistant - Remax
(2003-01 - 2007-01)
- Answering phones and setting up agent showings.
- Ensure excellent Customer service experience
- Direct business relations and distribution of company literature to stimulate client interest and sales leads
- Responsible for account payable and account receivable.
Front Desk Manager - Four points Sheraton
(2000-01 - 2003-01)
- Manage day to day operation of the front desk of a 236 room property.
- Coordinated, directed and managed the staff and hotel operations to achieve profitability, guest-satisfaction and efficiency while maintaining standards set by the company.
- Helped the sales team by bringing sales leads
- Inventory and ordering of supplies.
- Responded to every customer service survey.
- Responsible for hiring, Scheduling, Training and supervising daily performance.
