Amy Mortimer

Engaging professional with diverse experience interacting and supporting individuals and families. Detail-oriented and compassionate with strong patient access and coordination experience. Skilled in communication, organization, problem-solving, and managing multiple priorities independently. Bring genuine empathy when supporting individuals navigating health challenges.

Campus Security at Bainbridge Island School District (2021-12 – 2025-06)

• Respond to emergency situations with urgency
• Provide safety and security services to students, faculty, and staff
• CPR and basic emergency medical training
• Patrol assigned areas of campus property to detect any suspicious activity or disturbances
• Provide escorts for individuals feeling unsafe

Patient Access Coordinator at Harrison Urgent Care (2014-09 – 2019-08)

• Greet Patients and assess immediate medical needs
• EPIC platform proficiency
• Answer phones, schedule appointments, verify insurance coverage
• Interface between patient and provider
• Follow strict HIPPA confidentiality requirements

Assistant Teacher at Edith Bowen Laboratory School (2010-02 – 2012-08)

• Provided one-on-one support to students with Cochlear Implants
• Assisted teachers with lesson preparation and curriculum implementation
• Helped students master learning concepts through one-on-one and small group tutoring
• Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development

Secretary at Logan Regional Hospital (2009-09 – 2011-05)

Managed front office customer service, appointment scheduling, billing and administration tasks. Verify insurance coverage

• Answered multi-line telephone system, responded to inquiries, and directed calls appropriately
• Ensured compliance with HIPAA regulations

Bachelor of Science in Social Work – University of Wisconsin - Oshkosh (1992-06)