Software Implementation Consultant II at PointClickCare (2025-05 – Present)
- Partner with healthcare organizations to understand operational goals, workflows, and business requirements and translate them into PointClickCare system configurations.
- Lead discovery sessions, develop implementation recommendations, and guide customers through workflow decisions, change management, readiness, and go-live activities.
- Troubleshoot configuration and workflow issues, identify process improvements, and recommend solutions that improve efficiency, data quality, and customer outcomes.
- Communicate project risks, escalations, dependencies, and timeline concerns across customer and internal stakeholder teams.
- Participated in the 2025 PointClickCare Hackathon, collaborating cross-functionally on approaches to reduce nursing documentation burden and improve user experience.
- Use Microsoft Copilot and Claude AI to accelerate analysis, documentation, workflow evaluation, and day-to-day project execution.
Clinical Educator / Education Lead at Maximus (2025-05 – 2026-08)
- Led clinical education and provider-readiness initiatives for rapidly evolving virtual-care service lines, translating clinical protocols, product changes, and operational requirements into scalable learning and workflow resources.
- Designed onboarding, preceptor, competency, and continuing-education programs; established readiness and performance measures to evaluate time to competency, knowledge retention, engagement, and quality.
- Partnered with medical, product, engineering, provider operations, quality, and customer-support teams to identify workflow gaps, clarify requirements, and support implementation of EMR, prescribing, and clinical process changes.
- Developed and maintained SOPs, workflow guides, provider handbooks, quick-reference tools, protocol resources, job aids, and LMS content to improve consistency and adoption across distributed clinical teams.
- Built centralized clinical knowledge resources and established content structures, ownership, revision, review, and change-management processes to improve access to current standards, training, and operational guidance.
- Collaborated with Quality to connect audit findings and provider performance trends to targeted education, remediation, and process improvement.
Health Systems Specialist, Senior at J P Systems, Inc. (2022-08 – 2025-02)
- Supported nationwide Department of Veterans Affairs PDMP healthcare technology initiatives, coordinating activities and stakeholder communications across clinical, technical, operational, and program teams.
- Helped stand up the PDMP SharePoint knowledge environment from inception, including site/pages, libraries, information architecture, navigation, taxonomy/content organization, and centralized reference resources.
- Administered SharePoint permissions and role-based access, document version control, content review and approval processes, archival practices, and ongoing site/content governance.
- Developed and maintained SharePoint FAQs, knowledge articles, "Fast Facts," SOPs, user guides, job aids, training materials, and reference content for VA healthcare professionals and program stakeholders.
- Hosted beta sessions to test new SharePoint pages and knowledge articles for accuracy, usability, and helpfulness; incorporated stakeholder feedback before broader release.
- Reviewed SharePoint usage analytics and stakeholder feedback to refine content, navigation, information architecture, and knowledge resources.
- Onboarded and supported stakeholders in using the SharePoint environment and accessing current program guidance and resources.
- Used Power Automate as part of the PDMP triage process for incoming field questions, supporting routing, follow-up, and response coordination.
- Researched PDMP requirements, policies, standards, and state-specific regulations to support implementation, compliance, and clinical workflow decisions.
- Tracked data-exchange and workflow issues, coordinated follow-up with responsible teams, and supported program governance and issue-resolution activities.
- Prepared executive presentations, status reports, and project materials for leadership and stakeholder meetings.
- Identified clinical use cases, performed literature reviews, and supported workflows involving CPRS/VistA and Oracle Health/Cerner.
Adjunct Instructor at Valley College (2022-04 – Present)
- Teach Medical Terminology, Healthcare Operations, Health Informatics, and Healthcare Law in an online learning environment.
- Develop and maintain course content and support students through discussion boards, feedback, and one-on-one instruction.
Senior Clinical Application Specialist at The Villages Health (2019-11 – 2022-08)
- Developed and delivered onboarding and application training for clinicians and providers using classroom instruction, virtual sessions, videos, and LMS-based learning.
- Supported implementation, configuration, and optimization of AthenaHealth, MdCoder, Doxy.me, M*Modal, and other clinical applications.
- Developed encounter plans, templates, documentation workflows, and training resources to improve clinical efficiency and application use.
- Worked directly with clinicians to identify workflow challenges, support adoption, and improve use of clinical technology.
RN – Staff Nurse at Encompass Health
Director of Nursing at Bridgewater Park Assisted Living
Adjunct Instructor at Rasmussen University
Adjunct Clinical Instructor at College of Central Florida
Charge Nurse at HealthSouth Acute Rehab Hospital
Special Care Unit Coordinator at Hawthorne Village of Ocala
