Amy Pugliese

Motivated Medical Office Administration Certificate graduate seeking a position in a medical office or healthcare setting. Eager to apply training in patient scheduling, medical office procedures, electronic health records, administrative support, and customer service while providing professional, compassionate, and efficient support to patients and healthcare staff.

Front/Back Office Assistant - Kennewick Dental - Kennewick, WA

(2008 - 2013)

• Greeted patients and provided professional, friendly customer service and assisted with check-in and check-out procedures.
• Answered incoming phone calls and responded to patient inquiries and direct calls appropriately.
• Scheduled and confirmed patient appointments and managed daily appointment flow.
• Checked patients in and out and maintained accurate patient information.
• Coordinate appointment schedules and communicate with dental staff.
• Verified insurance information and assisted with billing and payments.
• Followed HIPAA, OSHA, infection-control, and office safety procedures.

Dental Assistant - Taylor Made Smiles - Kennewick, WA

(2001 - 2008)

• Prepared treatment rooms and sterilized and disinfected dental instruments for patient procedures.
• Assisted the dentist during examinations and dental procedures.
• Organized and prepared instruments, materials, and supplies for procedures.
• Took and processed dental X-rays as directed and in accordance with safety protocols.
• Maintained dental supplies and restocked treatment rooms.
• Assisted with dental impressions, materials, and laboratory procedures.
• Maintained accurate clinical documentation and patient records.
• Followed OSHA, infection control, safety, and sanitation procedures.
• Maintained patient confidentiality and followed HIPAA guidelines.

CERTIFICATE - MEDICAL OFFICE ADMINISTRATIVE ASSISTANT - Charter College (2024-02)