Amy Schumacherr

Professional, compassionate and driven with strong work ethic and ability to thrive in team-based or individually motivated setting. Skilled in client scheduling, customer service and communication. Excellent interpersonal skills, problem solver with attention to detail. Strong communication and organization skills, professional phone and email etiquette while supporting policy and procedures.

FRONT DESK & SALES CONSULTANT - SPOKANE WEIGHTLOSS AND WELLNESS

(2020-10)

• GREET & ASSIST PATIENTS WITH CHECK-IN/CHECK-OUT, SCHEDULE APPOINTMENTS AND COORDINATE PROVIDER CALENDARS
• ANSWERING PHONES AND RESPONDING TO PATIENT INQUIRIES, CONCERNS OR CHALLENGES
• MAINTAINED ACCURATE PATIENT RECORDS, CONDUCTED INTERVIEWS & EMPLOYMENT VERIFICATION
• HANDLED SENSITIVE INFORMATION WITH DISCRETION

REALTOR - KELLER WILLIAMS- THE LEGACY GROUP

(2019-04 - 2021-09)

• PROVIDED PROFESSIONAL CLIENT SERVICES
• GAVE BUYERS PERSONALIZED EXPERIENCE THROUGH OUT THE PURCHASING PROCESS
• WORKED COLLABORATIVELY WITH TEAM MEMBERS TO IMPROVE CLIENT SATISFACTION
• MANAGED HIGH CALL VOLUMES WHILE MAINTAINING PROFESSIONALISM

FLIGHT ATTENDANT - ALASKA AIR GROUP INC.

(1998-06 - 2014-06)

• MANAGED AN INFLIGHT TEAM TO ENSURE A SAFE AND WELCOMING ENVIRONMENT FOR GUESTS
• OFFERED ANSWERS TO PASSENGERS QUESTIONS AND RESOLVED ISSUE THAT AROSE DURING FLIGHTS
• SKILLED AT CUSTOMER SERVICE AND HOSPITALITY
• ABILITY TO REMAIN CALM UNDER PRESSURE AND DIFFUSE ESCALATED SITUATIONS IN FAST PACED SETTING

General Requirements - Eastern Washington University