Amy Tigerina

Client-focused professional with 10+ years of experience delivering personalized, high-touch service and managing detailed client records across fast-paced environments. Skilled in multi-channel communication, organization, and CRM systems. Adept at coordinating complex logistics, managing client expectations, and ensuring smooth, memorable experiences from start to finish. Seeking a fully remote role where attention to detail and genuine care for clients make the difference.

Client Success & Retention Manager - StretchLab

(2024-01)

• Managed multi-channel client communication across phone, email, SMS, and CRM to ensure timely, accurate information at every touchpoint — maintaining client attrition consistently below 10%.
• Coordinated between internal teams and external vendors/partners to deliver seamless, end-to-end client experiences with no detail falling through the cracks.
• Built and maintained detailed client records and health metrics using CRM platforms, enabling proactive outreach and personalized follow-up.
• Led onboarding of new team members, ensuring alignment with a client-first culture and consistent service standards from day one.
• Managed franchise brand and marketing communications, ensuring accurate and professional client-facing messaging across all channels.

Studio Operations & Client Experience Manager - HOTWORX

(2022-01 - 2024-12)

• Managed day-to-day client relationships and records using CRM software, ensuring members received consistent, high-quality support at every interaction.
• Coordinated client re-engagement initiatives, personalizing outreach based on individual preferences and history to strengthen long-term loyalty.
• Coached team members on communication and follow-up best practices, improving overall client satisfaction and reducing early-stage cancellations.

Personal Trainer & Client Wellness Specialist - Gold's Gym

(2016-01 - 2022-12)

• Managed a personal client portfolio, conducting consultations, tracking detailed progress notes, and maintaining accurate long-term records for each client.
• Developed individualized plans tailored to each client's unique goals and preferences, resulting in strong retention and referral rates over multi-year relationships.
• Built accountability-based client relationships grounded in trust, clear communication, and a genuine commitment to delivering positive, memorable experiences.

B.S. - Biology - Texas A&M University–Kingsville (2011-12)