Ana Lugo

People and detail focused professional with over 10 years of experience in highly regulated healthcare environments requiring strict compliance, confidentiality, and accurate documentation, as well as a strong academic foundation in business with Human Resource Management. Experienced in maintaining detailed records, ensuring adherence to organizational policies, federal regulations like HIPAA, and onboarding experience. Recently obtained a Bachelor of Science in Human Resources with academic training in employment law, compliance, and organization behavior.

Known for strong analytical, organizational, and communication skills in collaborative, fast-paced settings and commitment to integrity, accountability, and ethical standards. Highly experienced in handling sensitive information and supporting documentation processes.

Medical Assistant - Kadlec Endocrinology Clinic - Richland, WA

(2025-06)

• Maintain strict compliance with HIPAA and organizational policies while handling confidential patient records and sensitive information.
• Document patient interactions, conversations, medical history and clinical observations.
• Reviewed records for accuracy and compliance with established regulatory and organizational standards
• Coordinate scheduling, correspondence, and front-desk operations to support efficient service delivery
• Communicate professionally with diverse populations and interdisciplinary teams
• Support adherence to organizational policies, ethical standards, and regulatory requirements

Medical Assistant - Swofford and Halma Clinic - Sunnyside, WA

(2018-09 - 2025-06)

• Supported daily operations in a highly regulated healthcare environment by consistently applying organizational policies and procedures
• Maintained confidential records and documentation in compliance with HIPAA and legal standards
• Assisted with onboarding and training of new staff, providing guidance on workflows, documentation, and office procedures
• Served as a primary point of contact for patients and staff, demonstrating strong interpersonal skills and sound judgment
• Collaborated with leadership and team members to ensure effective scheduling, coordination, and workflow efficiency
• Demonstrated professionalism, discretion, and emotional intelligence when handling sensitive information and situations
• Identified discrepancies, incomplete documentation, or missing information and escalated issues to providers or appropriate staff.

Bachelor of Science - Human Resource Management - Grand Canyon University (2026-05)