Ana Pantoja

I'm passionate about the ideals of our American republic and I'm committed to collaborating with efficiency to the Federal government, law and the United States Constitution. I have attained ample experience in team building and team management working here In US with hospitality and outstanding customer service. I served in the Military Army in Brazil for one year (administrative divisions); I'm also a military veteran's survival spouse.

After discharged he had served as Civilian Merchant Marine (Barge Captain) for over 20 years and also my grandfather was Air Force Major death in combat (Brazil), so I'm a military oriented person, so my desire to continue the family legacy of military service is my dream. I live in the MCO Airport area.

Coordinator Ambassador - Southeast Airport Services - Orlando, FL

(2026-01)

• Providing Customer Service and translations to arriving International passengers
• Communicating with CBP (U.S. Customs and Border Protection) and GOAA Management on FIS (Federal Inspection Station)
• Performing translation between passengers and CBP officers on Secondary (interrogation for investigation purposes)
• Distribution of passenger to correct CBP booths
• Filling GOAA paperwork for the number and timing arrival for the flights and passengers on the flights, CBP officers count and first and last passenger on the flight
• Perform other other work related duties requested or required for CBP or GOAA as needed

PAX Passenger Service Agent - Swissport International Airline Ground Handling - Orlando, FL

(2025-01 - 2026-01)

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• GATE, JET-BRIDGE Certification
• FIS (baggage management, ability to communicate with CBP officers, Secondary and agents from other airlines
• Performing translation between passengers and CBP officers on Secondary (interrogation for investigation purposes)
• Baggage claim

Delivery Driver - Amazon - Orlando, FL

(2024-01 - 2025-01)

Safely operated a delivery truck with no traffic infractions. Conducted daily vehicle inspection along with fuel and maintenance records upkeep. Ensure all parcels were delivery safely in good conditions and within the allotted time. Provided great customer service and interaction cultivating positive professional relationships.

Head Housekeeping/Supervisor - Fairfield Suits and Home 2 by Hilton Hotels - Orlando, FL

(2016-01 - 2020-01)

Managed a team of twenty four housekeeping staff spread through three shifts. Maintained and scheduled staff workload in accordance with hotel demands. Welcomed and trained new employees to meet organization requirements.

Ensured guests rooms and common areas were cleaned to meet Hotel's rigorous standards. Performed timely quality control checks and ensured proper stock and supply of cleaning materials and chemicals. Complied with OSHAs Hotel Safety Checklist, which include Fire Safety, Hazardous Materials, Hazardous Communication, Personal Protective Equipment (PPE), Electrical Safety, Blood Pathogens and Record Keeping.

Personal Banker/Teller - Bradesco Bank - Rio de Janeiro, Brazil

(2001-01 - 2010-01)

Possessed thousands of cash, electronic, check and money order transactions weekly. Directly interacted with clients while adhering to all applicable bank laws and regulations. Maintained the highest level of customer service while pursuing client satisfaction.

Provided welcoming atmosphere always displaying a polite and courteous demeanor. Promptly analyzed large amounts of bank data and records in order to strategize the client's needs. I have 13 years of experience serving clients and near to 6 years serving High Value customers in the bank as know as Prime, Bradesco Prime whom are clients with high amounts of money invested.

Bachelors of Science - Business Administration - UNIGAMA University (2010-01 - 2014-01)

Phlebotomist Technician - Northwest Health School (2026-01 - 2026-01)

Pharmacy Technician Specialist - MedCerts Health Academy (2026-01 - 2026-01)

CPR/AED: Adult, Children & Infant+First Aid (BLS) - American Health Care Academy (2026-01 - 2026-01)

U.S.

Public Policy: Social, Economic and Foreign Policies - Harvard University (2026-01 - 2026-01)