Ana Ruiz

Bilingual maternal-health professional with 7+ years of experience supporting patients throughout prenatal, birth and postpartum care. Experienced in patient intake, engagement, health education, care coordination, scheduling, referrals, documentation and ongoing follow-up. Skilled at building trust with patients navigating sensitive and emotionally complex healthcare experiences and communicating health information in an accessible, compassionate manner.

Experienced in managing the full patient journey within an independent maternal-health practice while collaborating with multidisciplinary healthcare and community providers.

Owner / Licensed Midwife & Client Care Coordinator at GentleWombBirth (2020-01 – Present)

• Manage the complete client experience from initial inquiry and consultation through intake, scheduling, service delivery, documentation, payment coordination, referrals, and follow-up.
• Conduct client consultations to assess individual needs, explain healthcare services and options, answer questions, address concerns, and support informed decision-making.
• Coordinate appointments, referrals, records, client communications, service agreements, payments, and ongoing follow-up across multiple active clients.
• Collect and maintain accurate health histories, demographic information, clinical documentation, consent forms, and confidential client records.
• Communicate with clients by phone, text, email, and in person while maintaining timely, professional, and compassionate service.
• Explain complex healthcare information, procedures, recommendations, and financial information in clear and accessible language in both English and Spanish.
• Collaborate and communicate with physicians, nurses, doulas, laboratories, diagnostic providers, community organizations, and other healthcare professionals to support continuity of care.
• Manage day-to-day business operations including scheduling, client inquiries, billing, service agreements, administrative workflows, marketing, and customer service.
• Develop and facilitate prenatal and childbirth education for individuals, couples, and groups using evidence-based information and hands-on instruction.
• Build strong client relationships while supporting individuals and families through sensitive, high-stress, and time-sensitive healthcare situations.

Birth Assistant at Multiple Solo Practice Community Midwives (2023-01 – Present)

• Assist licensed midwives with maternal and newborn care during labor, birth, and the immediate postpartum period.
• Monitor and document maternal vital signs, fetal status, newborn transition, and other clinical observations.
• Support accurate clinical documentation and organization of patient records.
• Collaborate with midwives, doulas, emergency personnel, and other healthcare professionals when escalation or transfer of care is necessary.
• Provide patient-centered emotional and educational support to families throughout the birth process.

Community Educator & Doula Program Facilitator at Inland Empire Health Plan (IEHP) – Doula Access Program (2023-01 – 2025-12)

• Facilitated maternal-health education and training for participants preparing to provide community-based doula services.
• Coordinated and delivered in-person and virtual workshops covering prenatal, labor, birth, postpartum, and culturally responsive support.
• Mentored participants through training, skill development, and program completion.
• Collaborated with program leadership, healthcare professionals, and community partners to support maternal-health initiatives.
• Maintained program documentation and tracked participant progress and engagement.
• Supported outreach efforts aimed at expanding access to culturally responsive perinatal services in underserved communities.

Assistant to the Membership Sales Director at South Hills Country Club (2018-01 – 2020-12)

• Managed member records, scheduling, correspondence, and day-to-day administrative responsibilities.
• Maintained professional communication with members, prospective members, vendors, and internal departments.
• Assisted with event and program coordination, including scheduling, logistics, communications, and participant support.
• Supported marketing and membership outreach initiatives while maintaining organized administrative systems.

Midwifery Education & Clinical Training

Licensed Midwife (LM), California

Certified Professional Midwife (CPM)