Receptionist / Manager at Scrubby Dubby Doggy (2023-08 – 2026-07)
Progressed from Assistant Groomer to Receptionist to Manager, taking on increasing operational responsibility over the course of employment.
- Managed front desk operations including customer check-in, phone inquiries, and appointment scheduling.
- Resolved customer complaints and service concerns with professionalism, preserving client satisfaction and loyalty.
- Oversaw daily store opening procedures and end-of-day operations.
- Trained new employees across multiple departments, ensuring consistent adherence to service and hygiene standards.
- Performed grooming support tasks including nail clipping and sanitation.
Executive Assistant at Crece Más Inmuebles (2022-11 – 2023-07)
- Managed incoming calls and coordinated scheduling for home sales consultations and executive meetings.
- Drafted and proofread documents, reports, and correspondence for the General Director in both English and Spanish.
- Performed English–Spanish and Spanish–English translations for internal and client-facing communications.
- Created and edited presentations in PowerPoint, Word, and Excel; conducted online research to support executive presentations.
- Coordinated national and international travel reservations for senior leadership.
- Maintained organized file and document management systems for efficient record retrieval.
Executive Assistant at Realty World Divenda (2022-07 – 2022-11)
- Managed executive calendars, incoming calls, and scheduling for a fast-paced real estate office.
- Handled bilingual correspondence and document preparation for property transactions and client communications.
- Coordinated meeting logistics and maintained accurate filing and document control systems.
Administrative Assistant / Receptionist at Comercializadora NUMA (2021-11 – 2022-07)
- Managed front desk operations and delivered professional customer service in a corporate setting.
- Handled multi-channel correspondence including emails and phone calls in both English and Spanish.
- Maintained scheduling, document control, and records management systems.
- Coordinated office operations and provided administrative support across departments.
Executive Assistant at Realty World Mexico (2018-07 – 2021-08)
Provided comprehensive executive support to senior leadership at a national real estate firm over a three-year tenure.
- Drafted documents, managed executive correspondence, and prepared bilingual reports and presentations.
- Coordinated domestic and international travel, meeting logistics, and calendar management.
- Handled phone switchboard, processed incoming packages, and maintained document and file organization.
- Performed basic photo editing and supported preparation of marketing materials.
Receptionist at IZA Business Center (2018-03 – 2018-07)
- Provided professional customer service and managed front desk operations for a multi-tenant business center.
- Scheduled appointments, coordinated meeting room reservations, and handled incoming correspondence.
- Delivered administrative support to the team and ensured smooth day-to-day office operations.
Customer Service Representative at GamePlanet (2018-02 – 2018-03)
- Assisted customers with product inquiries, recommendations, and purchases in a retail environment.
- Maintained a positive, service-oriented atmosphere and resolved customer issues promptly.
Sales Agent at One Contact – Grupo Migesa (2017-11 – 2018-01)
- Engaged customers via inbound and outbound calls to present and sell products and services.
- Maintained accurate customer records and worked toward individual and team sales targets.
