Owner - AK AUTO DETAIL - Sacramento, CA
(2023-03)
Successfully manage all aspects of the business, including daily operations, staffing, and customer relations, ensuring consistent delivery of high-quality services.
- Oversee procurement processes, research vendors, negotiate contracts, and maintain inventory records to meet operational needs and cost-efficiency goals.
- Build and maintain strong relationships with a diverse clientele by providing personalized service and resolving issues promptly to ensure customer satisfaction.
- Utilize Microsoft Office tools (Word, Excel, Teams, and Outlook) for scheduling, invoicing, and documentation, ensuring efficient and accurate business operations.
- Recruit, train, and supervise employees to foster a collaborative and productive work environment.
- Manage budgeting, expense tracking, and financial forecasting to ensure profitability and business growth.
- Implement and manage software solutions for scheduling, customer management, and inventory tracking, improving operational efficiency and service delivery.
- Adhere to industry regulations and safety standards, maintaining a safe and compliant work environment.
Driver - SELECT LOGISTICS - Houston, TX
(2022-07 - 2023-03)
Managed the transportation and delivery of orders across multiple states, operating a 25-foot commercial truck in compliance with all federal and state regulations.
- Exhibited exceptional navigational skills and knowledge of transportation routes to ensure the timely delivery of goods and materials, while prioritizing safety and efficiency.
- Demonstrated strong problem-solving abilities by resolving unexpected issues such as traffic delays, vehicle malfunctions, and weather-related obstacles to meet delivery deadlines and maintain customer satisfaction.
- Maintained comprehensive logs and records of all deliveries, including shipment details, inventory management, and vehicle maintenance to ensure accurate billing and regulatory compliance.
Salesman - AUTO MAX - Roseville, CA
(2021-03 - 2022-06)
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
- Strategically negotiate with customers to close deals and increase sales; personally work deals, interest rates, and leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager.
- Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.
- Maintain contact with customers via email, phone calls, and regular updates on promotional offers.
- Management of mechanic services
- Management of detail services
Delivery Driver - PHARMERICA - Sacramento, CA
(2020-03 - 2020-09)
Facilitated the timely delivery of medication to hospitals and customers, ensuring accuracy and adherence to all applicable regulatory requirements.
- Demonstrated exceptional communication skills when coordinating with medical professionals and patients to ensure smooth delivery processes and resolve any issues that may arise.
- Maintained meticulous records of all deliveries, including medication inventory and shipment logs, to support accurate billing and inventory management.
- Collaborated closely with cross-functional teams, including pharmacy staff, couriers, and customer service representatives, to ensure seamless delivery operations and optimize customer satisfaction.
Tire Shop Manager - SUN TIRES - Sacramento, CA
(2016-03 - 2019-09)
- Led a team of tire shop employees, providing guidance, training, and support to enhance their performance.
- Developed and implemented effective sales strategies, resulting in increased revenue and customer satisfaction.
- Oversaw inventory management, ordering supplies, and maintaining optimal stock levels.
- Streamlined operational processes, improving efficiency and reducing costs.
- Implemented safety protocols and conducted regular training sessions to ensure a safe work environment.
- Handled customer escalations, resolving conflicts, and maintaining strong customer relationships.
