Leasing Professional - Carter-Haston - Fort Lauderdale, FL
(2025-11)
- Curated bespoke property tours and delivered white-glove service to discerning clientele.
- Led strategic lease negotiations and renewals to maximize retention and asset performance.
- Leveraged market intelligence to position assets competitively within the luxury segment.
- Maintained impeccable presentation standards through proactive unit inspections and coordination.
- Cultivated lasting relationships with residents and ownership, ensuring an elevated living experience.
Leasing Manager - RPM Living - Fort Lauderdale, FL
(2025-06 - 2025-11)
- Oversee day-to-day leasing operations to achieve optimal occupancy and revenue goals.
- Train, motivate, and supervise leasing staff to ensure consistent performance and exceptional customer service.
- Develop and implement marketing strategies to attract qualified prospects and retain residents.
- Review applications, leases, and renewals for accuracy and compliance with company and Fair Housing standards.
- Partner with maintenance and management teams to maintain curb appeal, resolve resident concerns, and support property success.
Assistant Property Manager - American Landmark - Plantation, FL
(2023-11 - 2025-06)
- Audited and executed leases with precision, ensuring full compliance and accuracy.
- Maintained comprehensive records of payments, delinquencies, and inspections.
- Delivered elevated resident service, resolving leasing, rent, and maintenance matters with discretion.
- Directed renewals and negotiations to maximize retention and revenue.
- Upheld asset standards through proactive maintenance oversight and policy enforcement.
- Fostered trusted relationships with residents and ownership, ensuring seamless operations and an exceptional living experience.
Leasing Consultant - American Landmark - Plantation, FL
(2021-03 - 2023-11)
- Delivered elevated customer service, addressing inquiries and resolving concerns with professionalism and discretion.
- Conducted market analysis and monitored competitor activity to inform pricing and positioning strategies.
- Coordinated pre–move-in inspections and collaborated with maintenance to uphold community standards.
- Managed resident retention efforts, including renewals and lease negotiations.
- Maintained meticulous records of leasing activity, traffic, and occupancy metrics.
Customer Service Representative - Chewy, Inc. - Hollywood, FL
(2018-06 - 2021-02)
- Operated in a 24/7 call center location.
- Ensured customer satisfaction by listening and coming to a resolution that best fits the customer's needs.
- Demonstrated world-class customer service while assisting with a sale or returning an item.
- Hand wrote cards to customers for various reasons such as a new family addition or condolences of a loss.
- Helped up to five customers simultaneously via chat support.
- Engaged with and demonstrated customer service and conflict resolution via written communication through the social media outlets; Facebook, Instagram, Twitter and YouTube.
