Andre Angus

Customer-oriented professional with experience in logistics, distribution, customer service, and remote support. Skilled in written communication, problem-solving, multitasking, and delivering exceptional customer experiences through email, live chat, and logistics operations. Proven ability to work independently in fast-paced environments while maintaining accuracy, professionalism, and efficiency.

Quick to learn new software and committed to process improvement, inventory accuracy, and timely customer support.

Logistics and Distribution - New York Blood Center - Rye, NY

(2026-05)

• Receive, process, and package blood and blood products according to strict safety and quality protocols.
• Coordinate transportation of blood products to hospitals and medical facilities, ensuring timely and accurate deliveries.
• Monitor shipments and communicate with transportation teams and hospital staff to confirm successful deliveries.
• Maintain daily physical inventories through cycle counts and detailed recordkeeping.
• Enter shipping and receiving information into computerized inventory systems while maintaining confidentiality.
• Generate reports on inventory, deliveries, and order statistics.

Logistics and Distribution - DDM Medical Courier - New Hyde Park, NY

(2024-08 - 2026-05)

• Planned and managed distribution routes to maximize delivery efficiency and reduce transportation costs.
• Tracked inventory levels, reconciled discrepancies, and maintained accurate logistics records.
• Monitored key performance indicators (KPIs) to identify opportunities for operational improvements.
• Negotiated carrier rates and optimized transportation routes to improve cost efficiency.
• Resolved shipping issues and delivery delays while maintaining high customer satisfaction.

Email and Chat Support Agent - Teleperformance USA - Montego Bay, St. James

(2022-06 - 2024-03)

• Responded promptly and professionally to customer inquiries via email and live chat.
• Assisted customers with troubleshooting, order inquiries, returns, and website navigation.
• Managed multiple live chat conversations simultaneously while maintaining quality and response-time standards.
• Delivered exceptional customer experiences through effective communication and problem resolution.
• Maintained accurate documentation of customer interactions using CRM systems.

Associate Degree - Environmental Science - Moneague College (2014 - 2016)