Andre E. Nicholas

Experienced warehouse and fulfillment professional with strong shipping, inventory, and logistics experience in fast-paced production environments. Skilled in order fulfillment, shipment tracking, inventory control, packaging, labeling, and customer service. Proficient using computerized tracking systems and warehouse software to manage multiple shipments accurately and efficiently.

Experienced operating pallet jacks and material handling equipment, using hand tools safely, and lifting 50+ pounds consistently. Strong communication skills with proven ability to work independently and collaboratively to meet production deadlines.

QPS Fulfillment Technician - QUAD Graphics

(2019-03 - 2025-12)

• Manage daily order fulfillment operations while maintaining high accuracy standards in shipping, packaging, labeling, and inventory tracking.
• Utilize computerized warehouse and shipment tracking systems to process and monitor multiple customer orders simultaneously.
• Coordinate shipping activities and customer requirements to ensure timely delivery through established shipping procedures and carrier guidelines.
• Operate pallet jacks and other warehouse equipment to move inventory and materials safely throughout the facility.
• Use hand tools including utility knives, screwdrivers, band cutters, and hammers to prepare shipments and complete packaging tasks.
• Load, unload, organize, and transport materials weighing 50+ pounds in a fast-paced warehouse environment.
• Communicate effectively with management, production staff, and customer account teams to ensure accuracy and on-time completion of all orders.
• Maintain strong attention to detail while meeting productivity and quality expectations in a high-volume fulfillment environment

ISSO, IT Security Specialist – Cybersecurity – Technology Office - Department of Education/Federal Student Aid

(2011-08 - 2019-05)

• Preformed the annual systems security evaluations and continued monitoring assessment and authorization on 12 general support systems and major applications using NIST Risk Management Framework (RMF) to ensure compliance with the Federal Information Security Management Act (FISMA).
• Conducted security controls assessments to ensure implemented controls comply with NIST Standard.
• Enforced the confidentiality, integrity, and availability on the systems by implementing NIST Cybersecurity Framework and FSA security guideline on 3rd party general support systems and major applications.
• Preformed control reviews, security audits evaluations and risk assessment of operating systems and facilities and provided recommendation for remediations on detected vulnerabilities.
• Developed and accessed the required FISMA security documents including the systems checklist and the SSP, CMP, CP, IR, PTA, PIA, BIA, the System Boundaries, SAR, and ROE for the Security Authorization packages for all FIPS 199 categorized systems for a 3-year ATO and continuous monitoring.
• Assessed and uploaded deliverable/evidence to close POAMS in our System of Records, CSAM, and provide continuous monitoring support for FISMA compliance on all 3rd party connected systems.
• Provided guidance, delivered presentations at conference to management and vendors, and provided quality assurance to the system owners.
• Coordinated, participated and attended weekly ISSO forums for CyberArk privilege access; brainstormed implementing FedRAMP cloud services; reviewed changes in NIST and Federal guidance; informed and advised government and contractor personnel on security questions and decisions.
• Accepted the responsibilities to manage the A-123 SOC2 Audit and FISMA Audit tracking all PBC items and findings, and developed mitigation strategies as part of FSA Audit Team.
• Assumed the role to ensure all systems are credit card compliant by following established guidance and requirements on the PCI DSS for compliance on all systems utilizing credit cards.

Deputy Team Lead of the Security Response Team, Information Assurance Security Specialist – Contractor (SAIC) - Walter Reed Army Medical Center

(2009-02 - 2011-08)

• Developed the DISA Regional Computer Emergency Response Team (R-CERT). Previous project successes included the development, deployment, implementation and management of the McAfee Host Intrusion Prevention System, security testing and evaluation, certification and accreditation processes and all security solutions according to industry standards, policies, and procedures system wide.
• Supported over 18,000 users in 14 major Army Medical facilities across the United States.
• Managed, scanned and conducted risk and vulnerability assessments for potential threats to networks using several system hardening tools. Worked with complex virus, and virus protection software, adware, and spyware programs, as well as vulnerability assessment software to ensure the network was free of vulnerabilities according to AR-25-1, 2.
• Identified and resolved security violations in-house, which potentially threatened the infrastructure. Provided VPN and wireless support and installs, as well as security scans before and after deployment.
• Reimaged Laptops removing threats and Electronic Protected Health Information (ePHI) from devices before and after deployment following HIPAA Security Standards and media sanitization guidelines.
• Enforced information security policies and procedures, PHI and HIPAA compliance to ensure confidentiality, integrity and information security.

Security Specialist – Contractor (KForce) - Navy Research Warfare Center

(2008-08 - 2008-12)

• Worked in the IA compliant remediation program to complete security vulnerability fixes on all workstations base wide.
• Configured systems for Retina scanning, scanned workstations using Retina, corrected all IAVA's and all high, medium and low audit vulnerabilities through manual research, patches, and updates. Corrected register errors, joined the systems to the domain, configured Hercules and WSUS on all workstations for current and future Microsoft updates.

Computer Information Science - Maryland University

Computer Information Science - Strayer University