Accomplished Automotive Specialist
Accomplished Automotive Specialist with over 20 years in dealership management and sales operations. Expertise in optimizing sales processes, enhancing team performance, and driving customer satisfaction through targeted training and innovative advertising campaigns. Proven ability to manage financial transactions, ensuring compliance and efficiency while maintaining high CSI scores.
Committed to fostering relationships with lenders and manufacturers to achieve dealership profitability and operational excellence.
GSM - GSM, Harte Infiniti
(2023-02 - 2025-11)
Oversee all sales department functions. Manage desking, close deals, conduct appraisals, and train staff. Recruit talent, handle advertising, and ensure effective follow-ups. Order vehicles and manage all automotive-related tasks. Demonstrate exceptional customer service and maintain high CSI scores.
General Sales Manager - Newburgh Nissan
(2021-10 - 2023-02)
Directed sales department operations, encompassing desking, appraisals, and advertising. Managed training, hiring, and inventory selection processes. Oversaw finance department activities while supporting service functions. Enhanced team performance and customer satisfaction.
General Sales Manager and General Manager - D'Addario Nissan
(2010-08 - 2021-10)
Drove dealership profitability through management of Variable Operations, Fixed Operations, and Business Office functions. Oversaw planning, motivation, and coordination of dealership management using proven business practices. Established short and long-term goals for department managers, conducting monthly and quarterly reviews.
Managed budget planning, sales processes, and compliance with quarterly management reviews of dealership performance metrics. Fostered relationships with lenders and manufacturers, and promoted employee training and morale.
General Sales Manager - County Line Nissan
(2002-01 - 2010-12)
Oversaw sales department operations, ensuring effective training and deal management. Direct advertising strategies, hire and evaluate staff, assess trade values, and manage vehicle orders. Enhanced team performance through targeted training initiatives. Streamlined deal structuring, increasing overall sales efficiency. Developed innovative advertising campaigns, boosting customer engagement.
Finance Manager - Danbury Auto Group
(1996-01 - 2002-12)
Oversaw financial transactions between banks, customers, and dealership. Managed sales of aftermarket products. Completed dealership, bank, and state documentation for vehicle purchases and leases. Ensured compliance with financial regulations and streamlined processes. Facilitated timely processing of financial transactions. Enhanced customer satisfaction through effective communication. Maintained accurate records of all financial activities.
Intern - Laddenburgh Thalman
(1992-01 - 1994-12)
Supported investment banking team in financial analysis and market research. Assisted with client presentations and preparation of pitch materials. Collaborated with analysts to gather data and create reports. Gained exposure to transaction processes and client interactions. Conducted market assessments and competitive analysis. Assisted in the development of financial models. Participated in team meetings and contributed ideas.
Bachelor of Arts - Business Administration
