Andre Hunt

Risk Intelligence Specialist with 4+ years of experience in crisis incident management and investigative support. Expert in leveraging technical troubleshooting skills and data analysis to mitigate international security risks and protect corporate assets.

Risk Intelligence Center at Medtronic (2021-08 – 2026-05)

• International security risks and travel security concerns for Medtronic personnel
• Emergency response and crisis incident management, including life safety
• Business intelligence - recognize incidents which may adversely impact personnel, assets, and company integrity
• Provided investigative support by reviewing video footage and monitoring social media platforms to gather crucial evidence for internal investigations
• Alarm monitoring and assessment, dispatch, escalation and communication
• Solve routine problems following established policies and procedures

IT Support Center at Medtronic

• Provide over the phone technical support for corporate and field rep Medtronic employees
• Triage eReq tickets to tier 2 groups that cannot be resolved within the Support Center
• Use Active Directory to add/remove users from AD groups
• Support hundreds of different applications including Microsoft Office, Airwatch, Mstar, Cycle Count, and mPower
• Collaborate with Subject Matter Experts and Tech Mentors on finding solutions for specific technical issues
• Train new techs entering the Self-Service role within the Support Center

IT Support Center - Project Work at Medtronic

• Review password incidents to minimize call/ticket volume within the Support Center
• Present data and trends to Management
• Created training documents for End Users on how to use Medtronic's password reset website
• Create/Update password related knowledge base articles
• Assisted in creating a survey to provide to End Users to gather feedback on Medtronic's password reset website

Secondary Mobile Device SME at Medtronic

• Served as the primary technical consultant for internal mobile device escalations
• Provide information regarding specific trends or changes to cellular plans for corporate users
• Assist primary SME in training new hires
• Attend mobility forum meeting when the primary is not available

Bachelors Degree in Information Technology at Rutgers University