CUSTODIAL OPERATIONS and CONTRACT MANAGEMENT PROFESSIONAL
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Experienced professional skilled at facility operations and contract management, implementing service standards and contract compliance, establishing corporate SOPs, training staff in quality principals and objectives, safety training, incident investigations, and ensuring quality service to customers. I am highly motivated, passionate, and able to achieve results preferred by the corporation. Experienced in custodial and maintenance policies and procedures, public relations, employee training, and contract management.
Site Manager at Allegiance Industries (2025-01 – Present)
Currently manage the custodial, grounds, pest control, and security contracts for a pharmaceutical facility. I interview, hire, and train custodial staff. Oversee the daily workflow and schedule assignments for contractors.
Take proactive steps to provide a safe and secure working environment for staff and visitors. Conduct regular walkthroughs and perform quality assurance inspections. Fill in when needed and perform other related duties.
Maintain effective lines of communication with the client and facility personnel to ascertain that their needs and requirements, as related to the contract, are being satisfied. Demonstrate and promote company culture, values and management philosophy.
Quality Assurance Evaluator / Hospital Housekeeping Assistant at Eisenhower Army Medical Center (2024-01 – 2025-01)
Served as Hospital Housekeeping Assistant/Quality Assurance Evaluator. Performed duties as Alternate Contracting Officer's Representative (ACOR) for hospital housekeeping, laundry, linen distribution, medical gases, regulated medical waste, solid waste and recycling contracts. Assisted the Chief of Environmental Services in performing quality assurance surveillance inspections to ensure contractual compliance with the provisions of the Performance Work Statement (PWS), through inspection of The Joint Commission (TJC), Office of Safety and Health Administration (OSHA), Infection Control and quality standard levels.
Monitored the PWS on performance of the contract personnel in maintaining the environment of medical, dental, veterinary and research facilities in a safe, aseptic and hygienic condition, which included one medical center and 48 outlying medical facilities. All inspections for services were performed under the PWS throughout all facilities in the contracts. Prepared documentation to report deficiencies of substandard work, unsatisfactory conditions and noncompliance of PWS.
Relayed legitimate complaints personally observed or reported by customers to Contracting Officer Representative (COR). Reported any discrepancies, defects, malfunctions and/or problems that interfere with or may interrupt the contractor from performing scheduled work. Recommended acceptance/rejection based on quality and/or designated contract specifications.
Read and interpreted floor plans, charts, work schedules, technical orders and contract specifications to evaluate materials and methods used by the contractor and ensure compliance with contract specifications. Maintained a daily log of all factors pertinent to services performed, indicating work accomplished and deficiencies noted. Prepared various miscellaneous correspondence and reports related to contract monitoring and surveillance duties.
Environmental Management Services (EMS) Housekeeping Aid Supervisor at Charlie Norwood VA Medical Center (2020-01 – 2024-01)
Supervise and plan work for second (2nd) and third (3rd) shift employees in EMS. Managed areas of waste management including sharps, regulated medical waste, residual chemotherapy waste, sensitive document destruction, and universal waste and recycling. Supervised textile management including proper supply, distribution, and control of all patient care linens, specialty linens, and clinical support services.
Managed hard floor and carpet care, upholstery cleaning, and non-critical reusable patient equipment cleaning. I managed, trained staff, and can operate all floor care equipment. Conducted pest control management practices to include awareness of invasiveness and prevention of pests.
Work with other supervisors and management in reference to short term, project, and long-term staffing of the Housekeeping Aides under my supervision. Assure work requirements were performed to maximize effectiveness, safety, teamwork, and customer service. Analyzed new and ongoing facility-wide programs and services to assure EMS staffing, supplies, and equipment enable effective response to programs or emergency situations.
Developed and conducted training for new staff, provided and arranged for special training, and assured competencies for specific duties and requirements. Inspected the quality of work to assure it meets or exceeds facility standards; assures corrections are completed and staff performance is documented in a timely manner.
Regional Manager (Promotion) at Kimco Services (2017-01 – 2020-01)
Manage, direct, and oversee the day-to-day facility operations for AT&T Corporate Facilities, AT&T Mobility, T-Mobil, Century Link, and Verizon (within Georgia, Northern Florida, Southern Alabama, and Southern Mississippi). Manage housekeeping and maintenance contracts, all facility budgets (supplies, labor, etc.…), provide safety training, develop, and implement standard operating procedures, and maintain a positive working relationship with the client and facility personnel. Partner and maintain a relationship with necessary contractors working at the facilities.
Unit Manager at Kimco Services (2014-01 – 2017-01)
Manage, direct and oversee the day-to-day operation of the housekeeping, maintenance, and grounds department at Lenox Square Mall, Phipps Plaza, Mall of Georgia, and AT&T Corporate Facilities in Atlanta Ga. Manage all budgets pertaining to the housekeeping department (supplies, labor, etc…). Schedule and manage housekeeping/maintenance operations for all events held on Lenox Square property.
Partner and maintain a relationship with necessary contractors working at the facilities. Hire, train, and support staff to work in various areas. (Food court, restrooms, common areas, mall sanitation, floor maintenance, and grounds).
Housekeeping Manager at DTZ, Cummins Inc. (2013-01 – 2014-01)
Manage, direct, and oversee the day-to-day housekeeping operation, schedule, and plan daily work assignments for housekeeping department. Supervise performance of housekeeping staff confirming that all daily, weekly, and monthly goals have been met. Ensure facility (1,500,000 sq. ft) is clean and sanitized for all guests and employees, all operational and safety procedures are properly followed, and develop and train staff on company and facility policy.
Communicate effectively and demonstrate leadership and training to all staff. Responsible for ordering all custodial supplies and equipment while maintaining a monthly budget. Create a motivating environment of sincerity, warmth and fun for staff while maintaining a safe work environment.
Area Manager at Integrity National Corporation (2008-01 – 2013-01)
Manage/control all labor, supply, and subcontractor costs within budget while looking for cost reduction opportunities. Manage and communicate expectations and job requirements to all site managers. Distribute position profiles and schedule management/supervisory training seminars to confirm management has proper training.
Perform monthly costing reviews with site managers as well as annual employee reviews. Re-tune labor for efficiency gains and provide consultative solutions that offer value added suggestions for facilities. Manage client relationships with quarterly meetings, expand supplier national account program, and ensure quality assurance.
Responsible for new business development, sell additional tag services to increase revenue, and build pipeline of potential new business.
Associate's degree in Business Administration – Edgecombe Community College (2011-01)
