Director & Lead Educator - LIVE & LEARN - Jamestown, RI
(2022-04)
- Lead educator and operator of a 501c3 non-profit entrepreneur program supporting public schools.
- Develop and execute annual curricula featuring activities designed to foster foundational growth in financial literacy and entrepreneurial practices.
- I cultivate an environment emphasizing the synergy between personal wellness and the development of confidence and leadership skills.
Director of Renewals & AR - COMMON LIVING INC - USA
(2020-04 - 2022-04)
- Restructured the national Renewals Team by revamping incentives, training, KPIs, and market allocations, increasing retention for Master Lease Agreements by 7% and Management Agreements by 3% within 3 months.
- Developed a comprehensive training program on revenue-based logic, leading my team to achieve a 9% rent growth from 2021 to 2022. Soon after, I rolled out the training and development program to the national sales teams, leading to an overall increase in performance and employee retention.
- Spearheaded amenity-based pricing and revenue optimization system for 74 assets spanning all major markets, boosting GPR by 12% YTD.
- Implemented a multifactor data integrity audit post system migration, leading to accurate company wide reporting.
Portfolio Manager II - COMMON LIVING INC - USA
(2020-04 - 2022-04)
- Produced and managed operating budgets and performance plans, in line with client-specific pro formas, for my bicoastal portfolio consisting of 4 lease-ups and 11 stabilized, mixed-use buildings.
- Created a financial recovery plan during the market-specific moratoriums by reducing expenses, increasing retention rates, and sourcing all avenues of rental assistance, increasing NOI from negative to positive CF.
- Led our flagship NYC co-living lease-up and surpassed the underwritten stabilization target by 4 months.
- Mentored and developed leaders across the organization, creating an inclusive culture and strengthening the foundation of a national real estate start-up. Under my mentorship, 3 associates were promoted to higher roles.
- Developed and delivered comprehensive onboarding programs for new hires, as well as ongoing training programs for existing associates to ensure compliance, but also to expand their trajectory for internal promotions.
Operations Specialist - BROOKFIELD PROPERTIES - East Coast
(2019-05 - 2020-04)
- Oversaw 31 assets comprising 5 East Coast regions for operational support, performance training, and onboarding. Largely focused on creating building improvement plans and associate redevelopment training programs for underperforming assets. This subsequently led to the properties performing within their market, as well as an increase in associate retention and a more positive and inclusive company culture.
- Created a training program for on-site teams focusing on sales, customer service, and revenue management to increase retention and drive rent growth, balancing the COVID-19 exposure spike.
- Appointed disaster task force leader to structure reopening plans/analyze losses, and create recovery plans for future economic crises.
Community Manager - Avalon Bowery Place & Avalon Clinton - AVALON BAY COMMUNITIES INC - New York, NY
(2017-01 - 2019-05)
- Led 21 leasing, maintenance, and concierge staff for a rent-stabilized, multiphase, high-rise comprising 627 units.
- Redeveloped, hired, and mentored on-site teams, onboarded senior new hires, exceeded community leasing and metrics goals to reverse a 6-month downward trend, and implemented new practices to maintain improvements.
- Stabilized tumultuous occupancy trends by balancing out the gain/loss to lease spread, reassessing the comp set and weights, auditing amenity coding per unit, and overall pricing diligence beyond the LRO algorithm. Guided a team of 15 for a multi-phase, 296 unit, rent-stabilized asset, with 30,000 square feet of commercial space.
- Pioneered an associate onboarding program to reduce training time, resources, and to grow retention rates and NPS.
- Increased targeted BRR by an average of 6% month-over-month across both phases in a gain-to-lease situation.
Community Manager - Murray Hill Tower - EQUITY RESIDENTIAL - New York, NY
(2014-08 - 2015-07)
- Led a 270-unit high-rise with 33 rent-stabilized apartments and led a cross-functional team of 25, including 32BJ.
- Trained sales team on revenue growth strategies, surpassing the occupancy target of 95% with a 13% renewal growth.
- Reduced delinquency by 68% and the make-ready days by 40%, exceeding revenue targets.
Customer Service Supervisor - Avalon Midtown West - ARCHSTONE / AVALON BAY COMMUNITIES INC - New York, NY
(2012-01 - 2014-08)
- Directed an on-site team of 36 employees, responsible for 550 units, and generated $1.7M in new leases.
- Launched Amenity Pricing Analysis, normalizing the unit pricing matrix, reducing anticipated exposure by 7.5 p.p.
- Generated $1.9M in revenue in a 225-unit asset, achieving a 45% closing ratio, and oversaw the 421-A program.
- Overhauled marketing templates for ILSs, Rent Sentinel, and broker communications, increasing traffic by 50%.
Leasing Consultant - FAIRFIELD RESIDENTIAL - Westport, CT & Dedham, MA
(2011-01 - 2012-01)
- Developed an acquisition marketing plan that increased occupancy by 11% and generated $500K in revenue.
- Directed the 40B Affordable Program for 72 low-income units.
- Achieved 98.5% occupancy and generated $1.1M in new leases.
