Andrea De Jesús

Operations and project coordination professional with a multidisciplinary background spanning business support, digital operations, product development, communications and creative projects. Experienced in coordinating people, information and workflows across fast-paced and cross-functional environments, managing multiple priorities from planning and implementation through quality control and delivery. Highly organised and detail-oriented, with strong written and verbal communication skills and the ability to learn new systems quickly.

Experienced in coordinating stakeholders, maintaining accurate information, managing deadlines, identifying issues and keeping work moving through to completion. Brings a combination of analytical thinking, problem solving, client communication and creative thinking, with a proven ability to adapt to new environments, take ownership of tasks and work independently or collaboratively.

AI Model Training & Evaluation at DEEPTUNE (2026)

• Evaluated AI-generated outputs and actions through quality assurance across diverse digital and business environments.
• Reviewed work against project requirements, identifying errors, inconsistencies and issues affecting quality or accuracy.
• Worked across graphic design, image editing, HR management systems, healthcare administration, spreadsheets, e-commerce and retail interfaces.
• Provided structured feedback to support process improvement and improve the quality of AI models.
• Rapidly learned and worked across unfamiliar platforms, systems, workflows and task requirements.
• Managed changing requirements while maintaining accuracy, consistency and attention to detail.

Digital Content & Social Media Management at EVERLASTING EROS (2025 – 2026)

• Managed high-volume digital workflows across 40+ TikTok and Instagram accounts, coordinating daily production, editing and publishing.
• Planned and maintained publishing schedules across multiple accounts while managing competing priorities and deadlines.
• Coordinated multiple concurrent workflows while maintaining consistency, accuracy and quality standards.
• Adapted content, written communication and visual assets to different brands, audiences and requirements.
• Researched trends and emerging formats to inform planning and identify opportunities for improvement.
• Worked independently to organise priorities, resolve day-to-day issues and ensure work was completed on schedule.

Graphic Design & Client Projects at FREELANCE (2024 – 2025)

• Managed design projects for healthcare and sports clients from initial brief through final delivery.
• Coordinated project requirements and translated client objectives into clear, practical outcomes.
• Communicated directly with clients to understand requirements, incorporate feedback and deliver work to agreed expectations.
• Managed multiple project requirements while maintaining accuracy, quality and deadlines.
• Developed brand identities, posters, digital assets and communication materials for digital publications and events.

Communications Specialist at ACCURO HEALTH INSURANCE (2023-07 – 2023-12)

• Supported the restoration of client data following a major cybersecurity breach, maintaining 100% data integrity.
• Managed client communications across multiple channels, including email, ensuring clear and timely information throughout the recovery process.
• Coordinated information between clients and internal teams to resolve issues efficiently.
• Collaborated with the finance team to process accounts and resolve overdue payments.
• Maintained accuracy and attention to detail while working with sensitive client information.
• Worked independently in a fast-paced environment, using initiative and customer-focused problem solving to respond to changing requirements.

Strategic & Web Design at INNOVATION DISTRICT, TECNOLÓGICO DE MONTERREY (2022-02 – 2023-02)

• Supported the implementation of a collaborative innovation platform, coordinating and organising digital content for publication.
• Managed the uploading, structuring and organisation of platform content and information.
• Transcribed and rewrote materials to improve clarity, usability and accessibility.
• Coordinated visual, content and platform requirements to support successful implementation.
• Developed presentations, posters, imagery and iconography for national-level companies including FEMSA.
• Worked across multiple priorities while maintaining consistency and accuracy of published information.

Product Designer at NEFRO VIDA (NGO) (2022-08 – 2022-12)

• Led research and development of a low-cost, portable peritoneal dialysis cabin designed for accessibility, safety and ease of assembly.
• Coordinated product development from research and concept development through prototyping and production planning.
• Created technical documentation, prototypes, production plans and assembly manuals.
• Coordinated with manufacturers to communicate requirements and support quality and compliance.
• Balanced user needs, technical requirements and manufacturing constraints throughout the project.
• Monitored project requirements and identified practical solutions when technical or production constraints arose.

Product & 3D Designer at SELF-EMPLOYED (2021 – 2021)

• Contributed to the initial development of a mezcal bottle, producing design proposals, 3D models, renderings and production drawings.
• Developed an air-filtering face shield in response to COVID-19, leading its design, 3D modelling and rendering.

Ceramic Product Designer & Production Coordinator at SELF-EMPLOYED (2019 – 2021)

• Led the design and development of a ceramic product collection originating from a winning design competition proposal.
• Coordinated a cross-functional team of two ceramic designers and local artisans.
• Managed the production process from mould creation through glazing and final quality control.
• Coordinated production requirements, monitored progress and maintained quality throughout delivery.
• Took ownership of the project from initial concept through production and final delivery.

Certificate IV in Marketing & Communication – Melbourne Polytechnic (2024 – 2024)

Bachelor in Industrial Design – Tecnológico de Monterrey (2017 – 2022)