Andrea De la O

Results-driven retail and operations professional with 10 years of experience in leadership, customer service, inventory management, and team development. Proven ability to lead high-performing teams, improve operational efficiency, and deliver exceptional customer experiences in fast-paced environments. Strong background in sales support, staff training, inventory control, and store operations. Bilingual in English and Spanish with excellent communication and organizational skills.

STOCK SUPERVISOR - VANS - ONTARIO, CA

(2023-02 - 2026-04)

• Supervise stockroom operations to ensure accurate inventory management and efficient product flow to the sales floor.
• Support daily store operations, including cashier assistance, customer service, and issue resolution.
• Collaborate with sales associates and leadership teams to meet and exceed sales goals.
• Train and mentor new employees on company procedures, customer service standards, and operational expectations.
• Maintain organized inventory systems to improve efficiency and minimize stock discrepancies.

BRAND AMBASSADOR - JIMMY JOHNS - RIVERSIDE, CA

(2020-05 - 2021-07)

• Increased brand awareness through direct marketing, business outreach, and product presentations.
• Conducted cold calls and email outreach to promote catering and delivery services to local businesses and schools.
• Built and maintained positive client relationships through professional communication and follow-up.
• Assisted with daily store operations and customer service support during high-volume periods

STORE MANAGER - JIMMY JOHNS - UPLAND, CA

(2016-07 - 2020-05)

• Directed daily operations for a fast-paced restaurant environment, overseeing staff performance and customer satisfaction.
• Managed employee scheduling, inventory tracking, product ordering, and operational reporting.
• Led and developed team members through training, coaching, and performance management.
• Established weekly sales goals and implemented strategies to improve productivity and operational efficiency.
• Maintained inventory accuracy and ensured proper product rotation and food safety standards.

HIGH SCHOOL DIPLOMA - OPTIONS FOR YOUTH (2015) FONTANA, CA