Andrea

Detail-oriented and customer-focused professional with a strong background in sales, customer service, and hospitality. Proven ability to exceed sales targets, achieving up to 156% conversion rates in previous roles. Experienced in serving, cleaning, and front desk operations. Eager to leverage a broad skill set, including CRM proficiency and cash handling, to contribute to a dynamic team and enhance customer experiences.

Server at Firstwatch (2024-08 – Present)

• Serve guests breakfast, brunch, and lunch with a focus on efficient and friendly service.
• Dispense alcoholic beverages responsibly.
• Assist in clearing and cleaning tables to maintain dining area readiness.
• Expedite food orders to ensure timely delivery to guests.
• Perform opening duties to prepare the restaurant for service.
• Execute end-of-day cleaning procedures to maintain restaurant hygiene.
• Welcome and seat guests, managing wait times effectively.
• Process guest payments accurately and efficiently.

House Cleaner at Cheryl Boone (2015-04 – Present)

• Maintain cleanliness of interior and exterior home areas.
• Perform detailed cleaning tasks including mopping floors, dusting surfaces, cleaning windows, kitchens, bathrooms, and bedrooms as requested.
• Undertake occasional interior painting, organizing projects, and exterior upkeep.

House Cleaner at James Boone (2014-02 – Present)

• Ensure comprehensive cleanliness of interior and exterior home spaces.
• Execute detailed cleaning of floors, dusting, windows, kitchens, bathrooms, and bedrooms.
• Conduct deep cleaning of the house every six months.
• Perform exterior window cleaning twice annually.

Server/Waiter at Sunrise Cafe (2023-06 – 2024-08)

• Provided table service for breakfast and lunch patrons, taking orders and delivering meals.
• Cleared and reset tables after guest departures to prepare for new customers.

Outbound Sales Representative at Working Solutions, LLC (2021-10 – 2023-06)

• Initiated outbound calls to qualify consumers for optimal insurance rates.
• Connected qualified consumers with licensed insurance agents best suited to their needs.
• Achieved an average monthly conversion rate of 149%.

Inbound Sales Representative at Charter Communications Dba Spectrum Business (2020-05 – 2021-09)

• Managed inbound customer calls, upselling cable, internet, and mobile phone products.
• Provided comprehensive customer service, scheduled technician appointments, processed payments, and collected past-due amounts.
• Utilized various CRM programs, including Zendesk and Icoms, to facilitate sales and service.
• Increased selling percentage from 89% in May 2020 to 156% by September 2021.

Customer Service Representative at Rent A Center (2019-08 – 2020-05)

• Delivered exceptional assistance to clients, creating customer appointments and supporting them in person.
• Managed inbound calls and live chat interactions, addressing customer inquiries and facilitating account changes.
• Maintained thorough knowledge of customer accounts and product offerings, explaining benefits and features.
• Processed payments, refunds, and resolved order disputes with a warm and professional demeanor.
• Handled inbound, outbound, and live chat communications, booking appointments and managing email correspondence.
• Performed stock inventory and operated the cash drawer, ensuring accurate financial transactions.
• Assisted customers with questions and account issues, ensuring a positive experience.

Stocker at Big Lots (2018-04 – 2019-08)

• Unloaded merchandise from incoming trucks and accurately put freight away in designated areas.
• Provided support across various store operations as needed.
• Engaged in furniture sales and operated the cash register for customer transactions.
• Assisted with the setup and dismantling of in-store displays.
• Supported store layout modifications and remodels.

Cashier/Sales Associate at Sally's Beauty Suppy (2005-09 – 2006-09)

• Operated the cash register, processing customer sales efficiently.
• Managed stock replenishment and organized inventory.
• Assisted customers in locating products and provided expert advice on product usage and benefits.
• Delivered excellent customer service throughout the shopping experience.
• Departed to focus on childcare responsibilities following the birth of a child.

General Cleaner at Merry Maids (2003-11 – 2005-10)

• Performed cleaning services for both residential and commercial clients.
• Managed cleaning duties for an average of 3-4 houses daily.

Front Desk Receptionist at Comfort Inn by Choice Hotels (2000-09 – 2003-11)

• Managed guest check-ins and check-outs, and processed reservations.
• Contributed to breakfast setup and assisted with hotel laundry services.
• Prepared housekeeping reports and ensured the smooth execution of daily hotel operations.

High school diploma in General – Ellet High School (1998-08 – 2001-06)