Andrea Graterol

Sophomore Industrial Engineering student with customer service, sales support, and leadership experience in retail and educational environments. Skilled at building rapport, communicating with diverse customers, identifying needs, and providing personalized solutions. Bilingual in English and Spanish with strong organizational and multitasking abilities.

Operations & Inventory Assistant - GRAPECA LLC. - Katy, TX

• Optimized inventory receiving processes and conducted quality inspections on frozen merchandise to ensure 100% order accuracy.
• Organized and stored ~150lbs of inventory efficiently to maintain proper rotation and freshness monthly.
• Assisted customers with product selection and order fulfillment while ensuring a positive customer experience and timely delivery.
• Supported sales efforts by updating product listings, promotions, and customer-facing information across company platforms.
• Created marketing materials and social media content that increased customer engagement by 15% and supported sales growth.

Kumon Grader, Kumon Tutor, Front Desk Manager - Kumon Math & Reading Center - Katy, TX

(2023-08 - 2025-07)

• Graded student homework and classwork with accuracy and efficiency
• Built strong relationships with students and parents while providing individualized academic support and progress updates.
• Increased their level progression by 35% through tailored curricula.
• Helped maintain classroom order and assisted parents with check-ins, payments, and questions.
• Pulled and organized student folders and materials throughout class time

Babysitter/Nanny - Self-employed - Katy, TX

(2021)

• Provided reliable care for families with children of 3 months to 14 years of age.
• Demonstrated adaptability, communication, and trustworthiness.
• Lead, presented, and executed routines.
• Coordinated scheduling, communicated with clients, and maintained long-term relationships with multiple families.
• Created brand and designed logo.
• Promoted services through social media and community outreach, generating repeat and referral business.

Bachelor of Science - Industrial Engineering - University of Houston (2029-05)

High School Dual Credit Program - Lone Star College (2026-12)