Andrea Nyante

Compassionate and detail-oriented healthcare professional with hands-on clinical experience as a Certified Nursing Assistant and Medical Assistant. Proven ability to deliver high-quality patient care, obtain medical histories, assist with diagnostic procedures, and maintain accurate records. Adept at collaborating with physicians and medical staff in fast-paced hospital environments.

Brings strong interpersonal and regulatory communication skills developed over a 16-year career, with a deep commitment to patient-centered care.

Medical Assistant - Brigham and Women's Hospital - Boston, MA

(2002-05 - 2005-10)

• Directed patients to exam rooms, fielded questions, and prepared patients for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained comprehensive client medical histories, including medication information, symptoms, and allergies.
• Completed clinical procedures and gathered patient data for interpretation by physicians.
• Collaborated with medical and administrative personnel to maintain a patient-focused, compassionate environment.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Coordinated patient charts, completed insurance forms, and supported patients with diverse needs.

Certified Nursing Assistant (CNA) - Beth Israel Hospital - Boston, MA

(1998-05 - 2002-10)

• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Monitored and recorded patient intake/output, weight, urine, temperature, blood pressure, and blood sugar levels.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Assisted patients with mobility needs including transfers to/from beds, wheelchair setup, and assistive devices.
• Provided nutrition support, monitored feeding intake, and helped patients achieve nutritional objectives.
• Answered call lights promptly and ensured patient comfort and safety by adjusting bed rails and equipment.
• Offered immediate assistance in emergencies and routine paging situations to evaluate needs and deliver care.
• Cared for residents in an assisted living facility delivering high-quality, compassionate support.

Sr. Executive Manager, Office of the President - AT&T Mobility - Greensboro, NC

(2005-10 - 2021-06)

• Responded in writing to all regulatory agencies regarding customer complaints within required deadlines — skills directly transferable to HIPAA and healthcare compliance documentation.
• Educated and mentored new staff on best practices, policies, and procedures.
• Utilized strong negotiation and communication skills to resolve complex escalated situations.
• Participated in executive-level meetings to identify improvement opportunities and establish strategic milestones.

Associate of Arts - Developmental Psychology - Urban College of Boston (1993-06)