Andrea Oney

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Front Desk Manager / Pharmacy Manager at Clearway Pain Solutions Institute (2024-05 – Present)

• Assists patients with Phreesia tablets and medical forms.
• Collects co-pays, co-insurances, deductibles and past due balances from patients.
• Processes patient intake forms and schedules follow up appointments through Athena
• Schedules follow up appointments
• Verifies all demographic, Insurance and Financial information and enters information into Athena
• Trains and onboards new Front Desk Representatives
• Coach employees
• Participate in and complete all required trainings and in-services.
• Ensures accurate and timely patient flow by all Front Desk Representatives
• Interviewing and hiring employees
• Ensuring an effective flow through the clinic between front desk staff, providers and patients
• Preparing and completing Cash deposits
• Prepare providers schedules
• Schedule staff according to clinical needs
• Inventory count for medication
• Dispense prepackaged medication
• Meet monthly quotas for WC pharmacy medication dispensary

Office Cleaner at ACCENT SERVICES (2023-06 – 2025-09)

I resigned from this position in September 2023 to fulfill my duties as a team which required 95% travel and returned October 2024.

• Trash removal
• Dust counter tops
• Sweep floors; Mop floors; Vacuum floors
• Wipe down windows
• Organize supply closets
• Clean and sanitize restrooms

Lead Front Desk Receptionist at Clearway Pain Solutions Institute (2023-10 – 2024-05)

• Assists patients with Phreesia tablets and medical forms.
• Collects co-pays, co-insurances, deductibles and past due balances from patients.
• Processes patient intake forms and schedules follow up appointments through Athena
• Schedules follow up appointments
• Prepares procedure packets.
• Verifies all demographic, Insurance and Financial information and enters information into Athena
• HIPAA
• Ensures all necessary paperwork (referrals, ID, insurance cards, etc.) are up to date at time of service.
• Train and coach new Front Desk Representatives
• Patient check in and check out
• Participate in and complete all required trainings and in-services.
• Ensures accurate and timely patient flow by all Front Desk Representatives
• Acts and a liaison between management and staff.

Front Desk Receptionist at Clearway Pain Solutions Institute (2022-12 – 2023-10)

• Patient check in
• Schedule doctors appointments
• Greet patients
• Input intake questionnaire information into patient chart
• Follow up with patients
• Respond to voicemails and emails from patients
• Use of ATHENA EMR system
• Accept incoming calls and make outgoing follow up calls
• Assist with referrals and authorizations
• HIPAA trained

Mobile Expert at Metro by T-Mobile (authorized dealer) (2022-10 – 2022-12)

• Promote store merchandise
• Answer incoming calls
• Troubleshoot devices
• RTPOS
• EDGE

Sales Representative at TCC Verizon Authorized Retailer (2022-04 – 2022-10)

• assist with troubleshooting devices
• maintain KPI (store quota)
• pos (RQ)
• omni (activation system)
• Key holder
• inventory management

Intake Specialist at The Wedge Recovery Center (2021-11 – 2022-01)

• Accept incoming calls
• Verify insurance through PAPROMISE
• Use MyEvolv to input patient information
• Patient scheduling
• Screen patients at door for COVID-19
• Complete intakes with patients
• Schedule psych evals with DR
• Place patients in group meetings
• HIPAA trained

Verizon Wireless Sales Representative at Verizon Authorized Retailer - Wireless Zone (2019-07 – 2020-01)

• assist with troubleshooting devices
• maintain KPI (store quota)
• provide customer service
• pos (RQ)
• omni (activation system)
• Key holder
• inventory management

Patient Service Representative at CLIENT FINANCIAL SERVICES (2019-06 – 2019-09)

• Assist patients in setting up payment arrangements.
• Assist patients in identifying medical procedures performed and medication administered
• Answer incoming calls (80-100 daily)
• Assist sparrow doctors in scheduling patients for procedures
• HIPAA trained
• Microsoft word; Power point; excel spreadsheet
• EMR (EPIC)
• Medical billing
• Insurance verification

Customer Host/Asset Protection at Walmart (2018-12 – 2019-06)

• Check receipts as customers exit store to ensure all items are scanned
• Inform staff and authorities if stolen merchandised is found within a cart
• Store monitoring via camera system

Sales Representative - District Manager at MetroPCS (2014-06 – 2018-11)

• Key holder
• Answered inbound calls and make outgoing calls
• Responsible for all inventory
• Promote store merchandise
• Training and coaching employees
• Customer Service
• wireless standard (POS) Microsoft word, excel and PowerPoint. ASAP/EDGE system.
• Store quotas and goals
• Deposit cash into bank (daily)
• Hiring/interviewing

Service Aide at Interventive Care Crisis Management Network (2012-09 – 2014-07)

• Assist patients in identifying permanent placement
• Made outbound phone calls to insurance companies to verify patient eligibility
• Assist with doctors orders
• Medical billing
• Microsoft word, Excel and PowerPoint
• Progress Notes
• Intake forms

Associate in Medical administrative assistant – Penn foster college (2020-07 – 2021-08)

High school diploma in High school diploma – Penn Foster (2018-07 – 2019-04)